Family Palace Downtown Cairo

25 reviews

• I

  ISAIAS

  partner · Mar 2025

  2/10

  No tenían nuestra reservacion lista, la primera noche nos dieron una habitación sin baño

• P

  Pascal

  Feb 2025

  2/10

  Absence totale de respect

  Cet hôtel, situé au 6eme étage, disposait d'un ascenseur.. .en panne. Aucune information au préalable pour me demander si dans ces conditions je maintenait ma réservation. Réponse incompréhensible lorsque sur place je constate la situation. Aucune proposition de logement alternatif. J'ai donc envoyé un mail et un sms indiquant que dans ces conditions, j'annulais ma réservation et demandais le remboursement du paiement déjà effectué. Aucune réponse 2 jours après. Hôtel à fuire!

• H

  Haggai

  Nov 2024

  8/10

  A friendly family run pension. Unfortunately, a European visitor would find the culinary and sanitary conditions inadequate.

• X

  xariers

  Solo travel · Apr 2024

  2/10

  Unfriendly - Hostel lacks family atmosphere

  The experience was really bad from check in, as there were issues with my room reservation. the hostel insisted that i did not book an attached bathroom. I find the room description very misleading as my booking only mentioned a private bathroom was included but this "private bathroom" was allocated across the hallway from actual bedroom! Eventually this was resolved by insisting that I speak with the hostel reservation manager. Originally I was asked to pay more ... The room provided was basic, clean but there was no provision of bath towel, or even toilet paper! I had to make request with hostel staff. The worst part of the hostel has a kill switch and the minute you leave your room and return, your air conditioning unit does not power on. You have to manually ask the Hostel staff. Clearly, there isn't much trust that hostel guest will turn off the air-conditioning when they leave their rooms. Overall the atmosphere feels unloved and definitely not very family. I reckon, you can definitely find a better hostel in downtown cairo for a better price and condition. There is no lift to the 6th floor. so the lift bring you to the 5th floor which you need to walk up a flight of stairs. On my check out as the lift was misfunctioning I had to bring 3 luggages down 6 flights of stairs without any hostel assistance! Definitely very Family!!

• I

  Issa

  Jan 2024

  4/10

  My reservation was January 18-23, so I was supposed to leave the 24th. They convinced me to leave the 23rd, and so I checked out the 23rd.!!?! I shared the bathroom, the shower, and the sink... It's a hostel.. When I booked the hotel's rating was "Exceptional, or Wonderful!" It's not.. it's okay..