Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

63 reviews

• MR

  Mary Rose

  family · Oct 2025

  8/10

  Second Stay - Some Highs, Some Lows We travel in groups, so it isn't easy to find a resort that offers something for everyone. This was our second visit to Family Selection at Grand Palladium Costa Mujeres—last year was fantastic & we returned hoping for the same experience. While many things were still great, this stay had a few hiccups. As always, Rafa nadal tennis coaches (Hugo & Francisco) were fantastic and their team was organized when it came to lessons and court bookings. Rooms were clean and beds comfortable. Housekeeping was flexible with timing & kept the room well-stocked. Lows: Issues at check-in as our Expedia Gold VIP Access benefits weren't recognized until we escalated. Last time we were warmly greeted with an instant upgrade and a surprise dessert tray on our final meal. We finally got it sorted out but it makes us question if future stays will be as difficult. Black+White flooded & our kids were disappointed there were no alternative teen activities/venues all week. Shuttles seemed reduced, skipping stops & hard to rely on. Highs: Butlers Luis/Cesar were excellent and truly redeemed the experience for us. Great service at the mexican restaurant and teppanyaki grill. We were able to enjoy the TRS options this time - La Boheme being our favourite for food and service. Poolside service was solid, and when one of us got sick, the on-site doctor was helpful. Tips for future travellers: BYO bug spray & OTC meds. Gift shop charges $36 USD for tylenol.

• Y

  yaremis

  family_with_children · Aug 2025

  10/10

  De todas las veces que hemos visitado México y que han sido muchas, este es el hotel más completo y más acogedor que hemos visto. El mejor servicio , amabilidad, limpieza, la comida , las actividades para los adultos y niños. Los detalles de todos los empleados, desde los restaurantes hasta los mayordomos……. Los chicos de los bares , Miguel , yosbany, Hugo de la piscina. el capitán armando , las chicas que ayudan en el kids club Amy , sandy … el chef Elías , los camareros Mauricio , Arturo. Los mayodormos , Eduardo , Alexander y Karime. Sorry que No me acuerdo todos los nombres pero todos fueron muy especiales con nuestra familia. Les recomiendo mucho el cabaret the chic. Que talentosos todos sus artistas. Es nuestra 4 visita a su hotel y no nos hemos marchado aún y ya estamos coordinando nuestra próxima visita. Ojalá sea pronto. Apreciamos mucho sus atenciones para con nosotros.

• J

  James

  family · Aug 2025

  10/10

  Always a great place, luxurious, clean, safe.

• L

  Lindsey

  family · Aug 2025

  10/10

  This resort is gorgeous, along with great staff and amenities. The property is quite large, but they provide plenty of easy transportation around to save you from all the walking.

• T

  Tu-Vy

  family · Jul 2025

  8/10

  Beautiful resort, excellent service everywhere you go. Very clean and safe. Food options at the pool were just okay. Reservations at restaurants need to be made at check in or else you may not land a seat. Important to note: this resort is large and in order to get around, you will need to take golf carts. Walking is not impossible but with the heat and little kids, golf carts were the way to get around. Sometimes they come quick and sometimes there is a bit of a wait. Wish we were given a map at check in so we know where everything is at. We got by with asking a lot of questions and knowing general areas of where we wanted to go. The butler service was great. They are fast; attentive and really try their best to meet your needs. No request is too odd! Javier the resort manager met us and ensured our needs were taken care of. Great service! Overall would recommend this resort.