Floating Mountain Villa

41 reviews

• O

  olivia

  FR · family_with_children · Aug 2026

  6/10

  Personnel très bien

  Hôtel loin de newara Élya, Prix excessif pour le Sri Lanka Non approprié pour un voyage en famille

• R

  Ruz

  AE · couple · Jun 2026

  10/10

  Beautiful property with stunning views.

• T

  Thomas

  DE · couple · Feb 2026

  10/10
• A

  Agata

  PL · extended_group · Jan 2026

  10/10

  Fantastyczne miejsce

  Cudowny hotel z sympatycznym i bardzo pomocnym gospodarzem . Wszystko na wysokim poziomie , czysto , piękne widoki , smaczne jedzenie

• J

  Jing

  US · family_with_children · Jan 2026

  1/10

  I have to say this has been the worst experience of our entire trip in Sri Lanka.

  The only highlight of this place is the property manager, Akila, a local Sri Lankan gentleman. He was kind, professional, and genuinely welcoming, delivering the warmth and positive experience we encountered everywhere else in Sri Lanka.

  I have to say this has been the worst experience of our entire trip in Sri Lanka. The location of this property is extremely misleading. It was my mistake not to double-check the actual distance, but I did not expect it to be so far away from all the major attractions. We booked two rooms for two nights and were traveling with children. Unfortunately, there is absolutely nothing for kids to do here. This resulted in a very unpleasant experience for them, and they were extremely bored the entire time. The property is far from everything and highly inconvenient to reach or go anywhere from. The total price for this stay was over $1,000. For this amount, the value is simply not there. In Sri Lanka, this price range corresponds to truly top-tier luxury hotels, yet the amenities were shockingly low quality. For example, the shampoo and shower gel provided were very cheap, with a white liquid floating on top of green liquid, which felt unhygienic and completely unacceptable at this price point. After realizing the situation, I asked the host if it would be possible to cancel one night. The response was polite but felt very political and defensive. She reminded me that I had not specified kids in the booking, even though it was obvious from our arrival and the fact that we paid for 4 people. While technically courteous, her response emphasized rules and policies over empathy or practical solutions. She explained that one night could not be refunded due to Booking.com’s terms and conditions. While I understand the policy, it did not address the real issue or our discomfort. For a host with such high ratings, the lack of flexibility and genuine understanding was especially disappointing—particularly given how warm and kind the people of Sri Lanka generally are. Later, I learned that the host is not local, which may explain the difference in approach.