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AU · extended_group · Jun 2026
Lovely ambience and esplanade views made up for any issues
Location and character of property
No coffee or milk provided. The smoke alarm was malfunctioning very disturbing at night, had to get up and press button to keep it quiet.
AU · couple · May 2026
We stayed in Villa 5 which was above the Garages at the rear of the main building. It was clean comfortable and very spacious with a very large patio area exclusive to the unit. The unit had a lacquered decorated floor which was absolutely fine but did not give the unit a plush feel. Access to parking on the premises was easy but a bit tight sometimes when delivery vehicles are around but having a dedicated Garage was a bonus.
Location was an easy 20-25 minute pleasant walk along the promenade to the main business area however only a couple of hundred meters from the Hospital. There were numerous ambulances during the day passing with loud sirens, these eased late at night as traffic was light. The Hospital Emergency Helipad is also close by and is intrusive when landing and taking off at anytime. Not recommended for light sleepers.
DE · couple · Apr 2026
If you’re after a little bit of luxury this is place for you
Location, quality, staff , it was all perfect
CA · solo_traveller · Mar 2026
Nice place Close to the waterfront. Good value for money.
Good location. Property was clean and easy to access.
Please get better clothes pins for upper deck clothes line at VILLA 5.
AU · couple · Feb 2026
Nothing; we couldn't stay there.
Bottom Line Up Front: pet friendly room is not two bedrooms. Property didnt tell me when I made the booking. Property refused even a partial refund and ghosted me on Booking.com's messager app. Unprofessional. I made a booking at Floriana Villas for a two bedroom, two bed villa that allows pets. Shortly after making the reservation through Booking.com, I was contacted by the property, to inform me that the room I booked (Villa 4) was not pet friendly and that I would have to switch to Villa 5, which is. Thinking nothing of it, I agreed. Fast forward to the day we arrived; it turns out that Villa 5 is one bedroom and one bed. This cannot work for us. The property offered an alternative; a second room in the hotel next door - for $200.00 a night. This cannot work for us either. I message the property and request to cancel the reservation; stating that due to the late notice I would be satisfied to negotiate on the refund. I wait 24 hours for the property to respond. Nothing. They called once, whilst I was driving and couldn't answer the phone; didn't leave a message. I would prefer to have communication in writing in situations like this, so I blocked their number - the messaging section of Booking.com is still readily available. No further communication from the property was forthcoming; not even a reply to my offer of a compromise. I raise a dispute ticket with Booking.com, detailing the situation. Seeing as the property did not inform me that Villa 5 was one room, I felt it was unfare that I was stung with the full cost of a two bedroom reservation that I cannot use. Booking.com's response was AI generated, saying they would look into it. Then I received an email with an international phone number I needed to call. I called the number (which was in London, UK) and was met with an AI operator on the other end. This AI operator was predictably useless; unable to understand my issue, or the cotext of what I was saying.
187-189 the Esplanade · Cairns