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Four Points by Sheraton Balikpapan

9.6/10200 reviewsBalikpapan

Luxurious Accommodation with Premium Amenities Unwind and Stay Active Indulge in the outdoor swimming pool, fitness centre, and free bike rentals at Four Points by Sheraton Balikpapan. Whether you prefer a leisurely swim or an energizing workout, our facilities cater to all your needs. Culinary Delights and Exceptional Service Enjoy a diverse culinary experience with buffet breakfast and a restaurant offering American, Indonesian, and Asian cuisine. Our dedicated staff, fluent in English and Indonesian, are available 24/7 to ensure your stay is comfortable and memorable. Book now at Four Points by Sheraton Balikpapan to experience a perfect blend of luxury, convenience, and top-notch service.

What this place offers

  • Fitness facilities
  • WiFi available
  • Free WiFi
  • Parking
  • Free Parking
  • Non-smoking rooms

Policies & house rules

  • Check-in from 14:00
  • Check-out until 12:00
  • Children welcome
  • Free parking

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Available rooms

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200 reviews

Guests liked

  • Excellent service
  • Spacious and clean rooms
  • Great amenities for families

Guests mentioned

  • Issues with water cleanliness
  • Food could cater more to diverse dietary preferences
  • Rahul

    SG · solo_traveller · Oct 2026

    10/10
  • Brian

    GB · solo_traveller · Sep 2026

    9/10

    It was great experience but an amazing experience coming in contact with Mona Lisa

    The hotel was very close to the airport , and very cheap But the only reason I write this review is to thank mona Lisa for the way she sorted my issues out on arrival. She was efficient and nothing was too much trouble for her . She organised everything for me to change money and visit the beach . And kept in touch that everything was ok during my stay including helping me with the Indonesian menu . I have travelled around the world and never came across anybody any better than Mona Lisa you should keep her she’s the best

    Not having money changing facilities

  • Diana

    DE · couple · Sep 2026

    2/10

    Leider kein gelungener Abschluss unserer Reise in einem völlig baufälligen Hotel

    Das Personal war sehr bemüht und höflich, konnte aber die unzumutbare Gesamtsituation nicht ändern.

    Das Hotel ist in einem sehr schlechten Zustand, insbesondere die Außenanlage und Poollandschaft ist so marode und kaputt und ungepflegt, dass es gefährlich ist diese nicht abzusperren. Holzlatten sind alle beschädigt und durchgebrochen, teilweise fehlend - es besteht Einbruch- und Verletzungsgefahr. Der größere Pool ist veralgt und verdreckt und das Wasser wird auch nicht gefiltert. In den Fluren stinkt es extrem nach Schimmel. Die Zimmer sind aber nutzbar und in besserem Zustand. Die beworbenen Angebote im Restaurant (Cocktails und Longdrinks) sind nicht verfügbar, anscheinend wegen nicht vorhandenem Alkohol, stattdessen kann man dann aber flaschenweise Alkohol erwerben, der übertrieben teuer ist. Die Bilder der Hotelanlage, die man auf der Website einsehen kann, sind teilweise sehr stark bearbeitet. Leider ist das Management sehr unflexibel und konnte uns vor Ort nicht helfen.

  • Barbaravaardt

    SOMERSET WEST, WESTERN CAPE · Couples · Aug 2026

    8/10

    Just one huge issue that needs to be properly fixed.

    The breakfast was incredible and so was our vegetarian dinner. The staff are amazing, so friendly and helpful. Pick up and drop off to the airport was super easy. Just ONE HUGE ISSUE that needs URGENT attention. The dampness and mold issues in the passages and dining area. Notably the walls, ceilings and carpets. Our room was not too bad. This is a HUGE issue that needs to be fixed...not just covered with paint and new trims. I think the air conditioning was not properly insulated during installation and has been dripping water for ages, causing dampness and mold issues. This is a HEALTH RISK and needs your URGENT attention. This could be an amazing Hotel, if you can fix this huge problem.

  • Muhammad Helmie Danial

    BN · family_with_children · Aug 2026

    10/10

    Wonderful

    Big room. Great shower. Great breakfast. Close to airport. Frenly staffs. Pool view was amazing

    Internet no access to youtube & netflix

Location

Jalan Pelita No.19 · Balikpapan