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SG · solo_traveller · Oct 2026
GB · solo_traveller · Sep 2026
It was great experience but an amazing experience coming in contact with Mona Lisa
The hotel was very close to the airport , and very cheap But the only reason I write this review is to thank mona Lisa for the way she sorted my issues out on arrival. She was efficient and nothing was too much trouble for her . She organised everything for me to change money and visit the beach . And kept in touch that everything was ok during my stay including helping me with the Indonesian menu . I have travelled around the world and never came across anybody any better than Mona Lisa you should keep her she’s the best
Not having money changing facilities
DE · couple · Sep 2026
Leider kein gelungener Abschluss unserer Reise in einem völlig baufälligen Hotel
Das Personal war sehr bemüht und höflich, konnte aber die unzumutbare Gesamtsituation nicht ändern.
Das Hotel ist in einem sehr schlechten Zustand, insbesondere die Außenanlage und Poollandschaft ist so marode und kaputt und ungepflegt, dass es gefährlich ist diese nicht abzusperren. Holzlatten sind alle beschädigt und durchgebrochen, teilweise fehlend - es besteht Einbruch- und Verletzungsgefahr. Der größere Pool ist veralgt und verdreckt und das Wasser wird auch nicht gefiltert. In den Fluren stinkt es extrem nach Schimmel. Die Zimmer sind aber nutzbar und in besserem Zustand. Die beworbenen Angebote im Restaurant (Cocktails und Longdrinks) sind nicht verfügbar, anscheinend wegen nicht vorhandenem Alkohol, stattdessen kann man dann aber flaschenweise Alkohol erwerben, der übertrieben teuer ist. Die Bilder der Hotelanlage, die man auf der Website einsehen kann, sind teilweise sehr stark bearbeitet. Leider ist das Management sehr unflexibel und konnte uns vor Ort nicht helfen.
SOMERSET WEST, WESTERN CAPE · Couples · Aug 2026
Just one huge issue that needs to be properly fixed.
The breakfast was incredible and so was our vegetarian dinner. The staff are amazing, so friendly and helpful. Pick up and drop off to the airport was super easy. Just ONE HUGE ISSUE that needs URGENT attention. The dampness and mold issues in the passages and dining area. Notably the walls, ceilings and carpets. Our room was not too bad. This is a HUGE issue that needs to be fixed...not just covered with paint and new trims. I think the air conditioning was not properly insulated during installation and has been dripping water for ages, causing dampness and mold issues. This is a HEALTH RISK and needs your URGENT attention. This could be an amazing Hotel, if you can fix this huge problem.
BN · family_with_children · Aug 2026
Wonderful
Big room. Great shower. Great breakfast. Close to airport. Frenly staffs. Pool view was amazing
Internet no access to youtube & netflix
Jalan Pelita No.19 · Balikpapan