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Four Points by Sheraton Kelowna Airport

9/101038 reviewsKelowna

Convenient Airport Shuttle and Indoor Pool The Four Points by Sheraton Kelowna Airport offers a complimentary 24-hour airport shuttle, making travel a breeze. Guests can unwind in the indoor pool and hot tub after a long day of travel. Delicious Dining Options and Relaxing Atmosphere Enjoy a delectable meal at the on-site Gulfstream Restaurant, serving breakfast, lunch, and dinner. With a variety of steak and seafood selections and a full wine list, guests are in for a culinary treat. The seasonal outdoor patio provides a perfect setting to unwind. Modern Amenities and Fitness Facilities Each guest room is equipped with a flat-screen cable TV, work desk, and coffee maker for convenience. The hotel also features a 24-hour fitness centre for guests to stay active. Free WiFi, air conditioning, and complimentary parking add to the overall comfort of the stay. Book your stay at Four Points by Sheraton Kelowna Airport for a relaxing and convenient experience.

What this place offers

  • ATM/banking
  • Television in common areas
  • Front desk (limited hours)
  • Express check-in
  • Free wired internet
  • Snack bar/deli

Policies & house rules

  • Check-in from 16:00 until 00:00
  • Check-out until 12:00
  • Children welcome
  • Pets allowed
  • Paid parking

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. In the event of an early departure, the property will charge you the full amount for your stay. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Available rooms

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1038 reviews

Guests liked

  • Clean rooms
  • Friendly staff
  • Great location near airport
  • Good food and beverage options

Guests mentioned

  • Some rooms reported to be dark
  • Initial staff communication issues
  • 1faresc

    Friends getaway · Jun 2026

    2/10

    Worst customer service ever

    If I could give this place -5 stars, I would. We had one of the worst dining experiences we’ve ever had at the bar at Four Points Kelowna Airport. Our table was completely ignored for a long time, and we eventually had to go up to the bar ourselves just to place a food order. We ordered a pizza and chicken wings. When the pizza arrived, there was a hair in it. My friend immediately brought it to the attention of our server, Valley. Unfortunately, she seemed completely unconcerned. She took the pizza away and later returned only to tell us that the kitchen was closed. There was no apology, no attempt to make things right, and no acknowledgment of how unacceptable the situation was. After that, we were largely ignored. I repeatedly asked to speak with a manager, but Valley disappeared for nearly 20 minutes. During that time, she walked past our table several times without speaking to us or providing any update. Eventually, we had to ask the bartender for assistance in finding a manager. The only bright spot of the evening was the bartender, Carlen. He was professional, attentive, and genuinely tried to help when no one else seemed interested. His customer service stood out and was the only positive part of the night. We eventually spoke with the manager, Steve, but by that point the experience had already been ruined. Between being ignored, having to order our own food at the bar, receiving a pizza with a hair in it, the complete lack of apology, and the poor service throughout the evening, this was an unacceptable experience. I rarely leave negative reviews, but people should know what to expect. We will not be returning and hope management takes these concerns seriously

  • Andrew

    AU · solo_traveller · Mar 2026

    9/10

    excellent, warm comforatable

    planes delayed so reqiured accomadation unexpected. staff (Nav night supervisor was excellent

    NAD

  • Hubrecht

    CA · solo_traveller · Mar 2026

    9/10
  • Blair

    AU · couple · Mar 2026

    9/10

    Location was very good but best thing was the bar/restaurant in the lobby. Great buzz with helpful staff and really good food.

  • Larry

    US · solo_traveller · Mar 2026

    9/10

Location

5505 Airport Way · Kelowna