Four Points by Sheraton York

360 reviews

• R

  Robert

  US · family_with_children · Oct 2026

  10/10

  My 1st when I’m in town

  Everyone and everything

  Nothing all was good

• T

  Travels

  FI · extended_group · Oct 2026

  2/10

  Just a standard American hotel, but the customer service was extremely poor.

  Ainoa hyvä puoli hotellissa oli sijainti, työntekijöillämme oli lyhyt matka työmaalle. / The only good thing about the hotel was its location, as our employees had a short commute to the worksite.

  Vastaanottoon ei saa yhteyttä, puhelimitse, sähköpostilla eikä bookingin viestien kautta. Olin varannut huoneet aamiaisella ja maksanut etukäteen. Vastaanotossa asiakkaillemme väitettiin, ettei olisi maksettu ja ettei kuulu aamupalaa. Piti soittaa monta kertaa bookingin asiakaspalveluun ennen kuin asia selvisi. Tehdessämme jatkovaraukset samoille asiakkaille, vastaanotossa väitettiin, etteivät löydä kuin vain toisen varauksen, vaikka molemmista oli varausvahvistukset. Asiakas kysyi, voiko sitten tehdä varauksen suoraan vastaanotosta, ei onnistunut. Hän joutui tekemään varauksen netistä, hotellin omien sivujen kautta ja maksamaan itse, vaikka olimme hänelle huoneen etukäteen varanneet ja maksaneet. Emme saaneet mitään hyvitystä mistään, vaikka kaikki oli heidän mokia. Tai mistä voisimme tietää, mitä mieltä hotelli on, kun ei heihin saa yhteyttä. / It was impossible to reach the reception desk by phone, email, or through Booking.com messages. I had booked the rooms with breakfast included and paid for them in advance. However, when our guests arrived, they were told at reception that the rooms had not been paid for and that breakfast was not included. We had to contact Booking.com's customer service several times before the issue was finally resolved. When we made extension bookings for the same guests, the reception staff claimed they could only find one of the reservations, even though we had confirmation for both. The guest then asked whether he could make the reservation directly through the reception, but that was not possible. Instead, he was forced to book the room online through the hotel's own website and pay for it himself, despite the fact that we had already booked and paid for the room in advance on his behalf. We received no compensation whatsoever, even though all of these issues were caused by the hotel's own mistakes. Or how could we know what the hotel's opinion is when it is impossible to get in touch with them.

• C

  Carrie

  US · couple · Oct 2026

  9/10
• D

  Diane

  US · solo_traveller · Sep 2026

  10/10

  Excellent overall

  Breakfast could be cheaper with a diner right next door as competition

• W

  Wiggins

  US · solo_traveller · Sep 2026

  10/10

  I like the location of the hotel. The staff was my very professional and the hotel was very clean.