Fraser Suites Hamburg

5766 reviews

• P

  Pablo

  ES · couple · Oct 2026

  10/10
• M

  Matthias

  DE · family_with_children · Oct 2026

  8/10
• P

  Patricia

  PT · couple · Oct 2026

  10/10
• A

  Anette

  DE · couple · Oct 2026

  8/10
• Z

  Zarrina

  DE · couple · Oct 2026

  1/10

  Всё очень очень очень плохо !!!!

  Absolutely not a 5-star hotel — avoid this place! This hotel does not deserve five stars. At best, I would give it two or three. The building is extremely old, outdated and poorly maintained. The hotel was cold, and the sauna facilities were in terrible condition. I would not recommend using them. The staff and service were shocking. At around 9 a.m., while we were still asleep in bed, two male staff members entered our room without knocking or warning us. We were undressed and completely shocked. This was a serious invasion of our privacy and made us feel very uncomfortable. Afterwards, they remained outside our door for a long time. Communication was also very difficult, as staff seemed unable to understand us properly or provide basic assistance. We asked for coffee and milk at the hotel, but were told they could not provide them and were directed to a nearby shop instead. We had to leave the hotel and walk elsewhere just to get coffee. Overall, this was an extremely disappointing experience. The hotel feels old, cold and far below the standard expected of a five-star property. The lack of privacy, poor communication and unhelpful service made our stay particularly unpleasant. My advice: do not waste your money here. You can find better accommodation elsewhere, and even a basic hostel may offer a more welcoming experience. I would never stay here again and cannot recommend this hotel.