Frazel Heritage Hotel
Convenient Amenities: Enjoy complimentary wireless internet, concierge services, and a banquet hall at your disposal. On-the-Go Breakfast: Start your day right with a complimentary breakfast served daily. Featured Amenities: Benefit from a 24-hour front desk, multilingual staff, and laundry facilities during your stay. Indulge in comfort at Frazel Heritage Hotel with air-conditioned rooms, down comforters, and Smart televisions. Stay connected with free Wi-Fi and unwind with cable programming. Book your stay at Alor Setar's Frazel Heritage Hotel for a convenient and comfortable experience!
What this place offers
- Conference space
- Free breakfast
- Multilingual staff
- Meeting rooms
- Parking (limited spaces)
- Free self parking
Policies & house rules
- Check-in from 15:00
- Check-out until 12:00
- No pets
- Free parking
Available rooms
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7 reviews
Guests liked
Guests mentioned
Sep 2025
Terrible management attitude
Not friendly environment
Sep 2025
Terrible customer service provided
No flexibility on check in time , must be at 3pm even though we are so tired for the long journey
Sep 2025
Terrible service, must check in at 3pm , no allowance even though a different by 40minutes Breakfast only provide Nasik Lemak and two types local kuih
Jun 2025
Clean and comfortable. Good for business trip.
Dec 2024
I am writing to express my disappointment with my recent stay at your hotel , which I had booked and fully paid for through Expedia. Unfortunately, the experience did not meet my expectations, and I encountered multiple issues during my stay that I believe require your attention. 1. Repeated Tax Payment Request Upon my arrival after a long 10-hour drive from Phuket, the front desk employee insisted that I pay taxes again, despite my showing clear proof of confirmation and full payment, including all fees and taxes, made through Expedia. This unnecessary insistence was highly inconvenient and frustrating. Even during checkout, a different employee again asked for proof of tax payment. This lack of coordination and communication among staff is unacceptable. 2. Poor Breakfast Quality The breakfast provided was extremely disappointing, with very few options available. This fell far short of the standard I expected from your establishment and did not justify the price of the stay. These issues significantly marred my experience, and I would not recommend your hotel based on this visit. I urge you to address these concerns to ensure other guests do not face the same challenges.
Location
Jalan Kanchut, Lebuhraya Darul Aman · Alor Setar