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ES · solo_traveller · Sep 2026
Mala experiencia y nula comunicación con el dueño
Nada
El alojamiento era muy antiguo. Había malos olores, tanto en el baño como en la cocina. Habia alguna telaraña, mosquitos dentro del piso, pelos en las sábanas y las sábanas con alguna mancha. La barra de la cortina del salón estaba descolgada de un lado, la persiana del salón no funcionaba y la puerta de la terraza del salón tampoco. Además cuando escribo todo esto al dueño del alojamiento no recibo ninguna respuesta ni ninguna solución; únicamente un mensaje automático el día de antes de finalizar mi estancia sobre cómo abandonar el alojamiento una vez terminado. No recibí ninguna compensación, ninguna disculpa ni ninguna solución ante tales deficiencias. NO VENGAIS A ESTE APARTAMENTO
GB · couple · Sep 2025
Good location
The location was excellent and the appartment very clean. Good washing machine and fridge.
On arrival in the evening, we did not received the code to access the interior of the appartment as we were told that will be sent after 3pm. Contacted the staff by messaging and left a message on the phone and the code was sent. A massive dissatisfaction when we got in the appartment and after a long flight we found there were no towels and we could not have a shower or wash ourselves. We had to contact the staff again and reported what happened. We had an apology and were told that the towels will be delivered next day at 9 am. All of this was in the evening and after travelling 8 hours from the UK. We also reported the switches of the electric shutters in the living room did not work and the flush in the toilet did not work properly but there was no reply to that and that was it. I had a message from the property staff the next morning to ask if everything was OK which I found strange after reporting the issues the previous day so I explained that we had issues and to contact me back should they need more information but there was no reply on their side. I also reported the issues to Booking.com but again no reply. The bathroom was very small and no ventilation and the bed was uncomfortable because it was a foam mattress. I could have given a very good review because the apartment was very clean and well located but not having the code on arrival, and above all no towels which was basic hygiene and after a long flight not being able to have a shower is unacceptable. Therefore I found the amount we paid it was no up to the standards.
DE · couple · Jul 2025
Die Lage des Apartments war wirklich sehr gut, 10 Minuten Fußweg von Innenstadt und Hafen entfernt. Zudem direkt in der Nähe einen schönen Park gehabt und der Pool im Hinterhof hat für Erfrischung vom warmen Wetter gesorgt. Die Ausstattung des Apartments war sehr gut mit Spülmaschine, Waschmaschine, Fernseher, Balkon, Küche und noch vielem mehr. Alles war sehr geräumig und wir haben uns in der Wohnung sehr wohlgefühlt.
Leider hatte das Bad kein Fenster und keine (funktionierende?) Lüftung, weswegen es nach 2-3 Tagen etwas unangenehm gerochen bat. Zudem war Schimmel am Duschvorhang. Diesen sollte man mal austauschen. Auch die Kommunikation im Vorfeld war leider nicht so wie erwünscht. Es wurde gesagt wir werden empfangen, aber es war niemand vor Ort. Außerdem hatten wir vorher keine Infos bekommen, wie wir in das Apartment rein kommen. Das wurde dann erst nach dem dritten Anruf am Telefon erklärt. Auch zum Check-out hatten wir keine weiteren Informationen bekommen, wo bspw der Schlüssel zu hinterlegen ist oder ob und was wir sauber machen sollen. Wohin mit der Bettwäsche und den Benutzten Handtüchern wurde uns auch nicht mitgeteilt.
GB · young couple · Nov 2023
Lovely Spacious Apartment
lovely spacious apartment with balcony overlooking the pool. Very clean and everything you need to ensure a good stay. Approximately 10 minutes walk to the port and main shopping area but plenty of good restaurants and a small supermarket within 3 minutes walk. Weather was perfect for a November stay.
nothing
NL · young couple · May 2023
Very good
Rua do Jasmineiro, 14 Torre 2, 4º CM - Palms Palace · Funchal