Gated Community Home, Pool, Parking, Tennis court

8 reviews

• K

  Kimberly

  US · family_with_children · Jun 2026

  1/10

  Most major appliances failed during our stay and the property manager failed to provide solutions.

  Beds were comfortable. Location was good.

  During our 28-night stay, the property suffered from persistent, compounding failures of essential utilities and major appliances that failed to meet baseline livability standards. The water heater failed completely, leaving us without hot water for days, and the replacement unit only provided hot water for six minutes before running cold. The bedroom air conditioning unit routinely blew hot air and shut off completely after 1:00 AM, making the room too hot to sleep in, while the microwave functioned only intermittently throughout the month. The drinking water pump broke, leaving our primary potable water supply non-functional for three days. We reported all these things and while host responded most of the times, the solutions provided did not fix the problems. Laundry was another major issue, as the dryer completely failed to dry clothes across multiple cycles. The host attempted to provide an outdoor drying rack, but the gated community's management banned its use, forcing us to rely on an outside laundry service that left us without clothing for several days due to delayed and inconsistent turnarounds. Despite frequent visits from a maintenance technician who eventually admitted the appliances were unrepairable and required full replacement, the host failed to resolve these issues during our stay, leaving us to manage a highly deficient property while caring for three small children. We tried to work with the property management company to figure out a fair solution, but they failed to acknowledge that their property was deficient or offer any kind of compensation, so we were forced to work with booking.com to resolve. This is one of the most expensive properties with its specs in the area and it's marketed as a luxury stay but it is the worst stay we've had after being in many properties in Mexico. Right now we are in the same city at a property that costs half of this one and it is much more comfortable and all appliances work great.

• J

  John

  US · young couple · May 2025

  8/10

  Nice, clean well kept Condo complex with lots of birds to entertain you.

  The staff at HOLT was very prompt and friendly in responding to inquiries. The location somewhat outside of the Centro area was both a blessing and a curse. While having less traffic and congestion was nice, it was a non-trivial hike to go into the city daily, and the cobblestone sidewalks EVERYWHERE didn't make the trek any easier. The sounds of the birds was very nice in the morning and throughout the day.

  We would have appreciated knowing ahead of time how much noise (i.e., frequent explosions, fireworks, etc.) would be present. We understood that religious holidays are celebrated in Mexico and in SMA in particular with fireworks... but 10 of the 12 nights had explosions at 6:00 am or in the middle of the night at midnight or BOTH! (To paraphrase the Simpsons... "Celebrate the birth of Saint XYZ by blowing up a small part of your country!" :-) ) Of course, the property can't do anything to stop this, but some forewarning like "Bring your earplugs!" might have helped. The gym was not usable b/c it wasn't airconditioned and the "key" for the treadmill was missing and to our knowledge never found though we asked management for it.

• J

  Javier

  NL · with friends · Dec 2023

  4/10

  Disappointing

  The property was ok.

  We forgot 2 iPhone chargers and called them right afterwe left the facilities. They took a week to reply to let us know that just “one” was there and then dared to tell us that to send it to Mexico City, they would charge us 75 Dollars for the time the employee had to post it. What a joke - when San Miguel’s employee salary is less than 10 Dollars an hour. They took hours to respond and, as a matter of fact, left us with a bitter aftertaste.

• A

  Antonio

  US · group · Dec 2023

  10/10

  Exceptional

  The place is amazing. It's private and quiet, and completely equipped with everything you need, just as advertised. Perfect for families or groups of friends that want to relax. There's also security 24/7 at the gate. I would gladly stay here again. Thank you.

• P

  Philipp

  US · family with young children · Dec 2023

  7/10

  Good

  Great place, location, and facilities.

  For a stay of 3 days we received a crazy total of 18 messages/emails including the requirement to take a selfie and sign a mandatory contract.