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Aug 2025
Very poor service. If you want a piece full stay look somewhere else.
family · Jul 2025
Extremely wonderful staff attention to detail and family friendly. Peacocks were a big hit with the kids.
family_with_children · Jun 2025
Most people aren't aware of this property within Madurai. Pasumalai hills are lovely and evergreen. We liked the hotel location. But since the hotel is 1890 most of their rooms are very old. We had A/C issue and when reported we got alternative room with A/C was much better. Thanks to the manager asokan who took care of this issue with utmost care. Room Service, House Keeping are very excellent service provider with kind words. Liked the Peacock sound and view early in the morning. Their breakfast is mouth watering with various variety. Loved the food and hospitality of Gateway Madurai. We were lucky to get views of Madurai Meenakshi Amman Gopuram from our patio. Rooms & Restrooms are spacious for four. Recommendation to build accommodation/dorm for drivers who are the carriers of guest.
Mar 2025
Lovely location; me and my daughter loved it . The walks alongside with the peacocks were a one of a kind experience. Given the landscape and location of the rooms it is not suitable for old people or people with leg/walking problems as it involves some level of walking around on uneven terrains even to reach the go cart. Given the location and peacocks I personally believe it is a very expensive stay.
friends · Jan 2025
Very disappointed for a Taj Group property! My group check in was the worst, very slow and disorganised. Actually embarrassing in front of my group. No welcome drinks, I had to ask. I emailed all passports and room requirements in advance, but still the twin rooms were not prepared, no one seemed to know who was in charge. We kept getting different information from different staff members. Had to ask for the tennis court to be cleared of debris! Very poor or no tennis equipment, some rackets and tennis balls are not much to ask for in a five star property. Will not stay again
Number 40 T P K Road · Madurai