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Gem Premier Hotel & Spa

8.6/10114 reviewsHanoi

Luxurious Spa Experience Indulge in massages, body treatments, and facials at our pampering spa. Convenient Amenities Enjoy complimentary wireless internet, concierge services, and a shuttle for easy transportation. Elegant Accommodations Stay in uniquely decorated guestrooms with fireplaces, LED TVs, and daily housekeeping. Book your stay at Gem Premier Hotel & Spa now for a centrally located, family-friendly experience in Hanoi. Just steps away from cultural attractions, shopping spots, and dining options.

What this place offers

  • Elevator
  • ATM/banking
  • Gift shops or newsstand
  • Bicycle rentals nearby
  • Television in common areas
  • Safe-deposit box at front desk

Policies & house rules

  • Check-in from 14:00 until 05:30
  • Check-out until 12:00
  • No pets
  • Paid parking

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • Children stay free when occupying the parent or guardian's room, using existing bedding. • Only registered guests are allowed in the guestrooms. • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. • Parking height restrictions apply. A deposit may be required at the property.

Available rooms

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114 reviews

Guests mentioned

  • Outdated room
  • Lack of receptionist and bellboy
  • No bottled water provided
  • Water leaks

  • OnAir58117465334

    Couples · Apr 2025

    2/10

    BAD SERVICE AND OLD ROOM

    The room is quite outdated and looks nothing like the photos on the booking site. There’s no receptionist or bellboy available. Additionally, there’s no mineral water provided, and I’ve noticed water leaking onto the floor. --- Phòng quá cũ, rất khác biệt so với hình trên booking. Không có Lễ tân, Bellboy đón tiếp. Không có nước suối. Nước bị chảy ra sàn

  • Dustin

    family · Jan 2025

    6/10

    Property is not in same condition as photos. Looks run down, worn out, dirty. Room had a balcony with two broken down stools. After squatting all day at street vendors, a decent chair in the room would’ve been great. Staff (Jenny) was 5 stars. So friendly and helpful.

  • Bruce

    partner · Jan 2025

    2/10

    The door could only half open because of warped floor, smashed window blinds, hair on bed covers, one big and small towel for two people, leaking sink. No staff on arrival, couldn’t find booking despite having called in the morning, was told things would be fixed tomorrow (was a one night stay. Avoid.

  • Soleil

    partner · Nov 2024

    4/10

    This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.

  • Ahmad

    Nov 2024

    10/10

    Good 👍

Location

54 Ngo Huyen Street, Old Quarter · Hanoi