Geneva Motor Lodge

95 reviews

• N

  Nicole272727

  Family · Jan 2020

  2/10

  AVOID AT ALL COST! Slept in your car if you have too

  I don’t even know where to start.. we ended up at this 💩 hole as the place we thought we had booked fell thru. Charged 350 for a scabby 2 bedroom foul smelling rundown room. Decided to leave 2 mins after checking in. Reception locked, had to phone them to get them to come down, which ended in a massive argument even before they arrived at reception. These people should not be in business. Did not want to hear our concerns, where aggressive and so rude “ I know care” was all I got from there terrible English and only got a refund of 250. I thought he was going to hit me. I took the 250 and left shaking. Sleep in your car or a homeless shelter if you must - either would be considered 5 star compared to this 💩 hole.

• C

  carolngatai1986

  Family · Nov 2019

  2/10

  Definitely not coming back again!!!

  Me and my family stayed for a week. Arrived to check in at 2.30pm no on at reception, doors locked which is very unusual i rang the bell waited for 20mins for the lady to come out the realised Sheryl & Bill no longer own it. I had booked room 5 6months ahead as it has been my go to place when coming to rotorua. She said its already gone and there is no more rooms only a 1 bedroom unit Room 1 for extra $40 a day. I said no thanks can i get a refund please? Then she said wait we do have a room no extra charge!!!(the 2 rooms next to me were also empty). The room was clean upon arrival, noticed a broken powerpoint in the kitchen and lounge but was advised just not to use it. Asked to be transferred to another room as i had my children with me but couldn't. below units have permanent residence, very noisey at night but lovely people!! Internet is limited not unlimited, NO SKY,reception locked 24/7, the owner is rude and always grumpy!! Bad Customer Service. Asked to use the guest laundry but once i put it in the washing machine i had to ring her 1hr 30mins later for her to unlock it and dry for another 2hrs for her to unlock the door as she had visitors at her house. Went to the dry cleaners after that!!! The only thing me and my children loved was the spa, we used it every single night of our stay and how close it is to everything. the cleaner does not vaccume properly as i always made the beds and cleaned the dishes just leaving them to vaccume but never did. The only thing they did was change the towels. I will definitely not come back to this place again. Definitely not worth the price i paid for.

• F

  FemmeFataleNZ

  Family · May 2019

  2/10

  TERRIBLE

  I don't even know where to start with this review. This is BY FAR the worst accommodation I've ever stayed in. The male owner is rude, arrogant, nasty and completely and utterly self-centred. Final check in time was 7pm - yet we received FOUR phone calls on 8 hour drive up to see 'where we were' (and we still got there before the 7pm cut off time). This was purely because he wanted to know if he could sell the room to someone else. DISGUSTING. Once we got there, both the front and rear outside bulbs were blown - had to get them replaced. Went to make ourselves a coffee, to find dirty mugs in the cupboard.. GROSS. Then when it came to bed time, we pulled the duvet back to find FRESH BLOOD STAINS on both our sheet and pillowcase. We were asked if we wanted them changed - are you joking?! He came back with ONE sheet.. We had to specifically request the second sheet. Roll on the morning, we went outside (we arrived once dark, so couldn't see the courtyard properly) to find glass in our 'private' courtyard (which is totally NOT private, with at least 4 windows able to see in). When we mentioned this - we were told that WE put it there, which we certainly did not. From here, we were asked to leave!!!! Because we found blown bulbs, bloodstains, dirty dishes and broken glass - he didn't like being called out on it and told us to leave. I have never been so angry and humiliated in my life - my children were witness to all of this happening. Absolutely mind-blown that this outfit is still in business and excessively disappointed that this horrible man single-handedly ruined our first family holiday.

• J

  jenwa2018

  NONE · May 2019

  4/10

  Family night away in Rotorua

  This motel is quite tired, very basic amenities. We had the family room which was the closest one to the main road - not ideal for families with young children as it was quite noisy in the morning. Am sure you could find better quality for the same price.

• VT

  Verified traveler

  Apr 2019

  2/10

  Dirtiest motel we have ever stayed in. Sheets on one bed hadn’t been changed & were disgusting!! Then the roof started leaking!! Staff terrible & didn’t care. Bathroom so dirty & rubbish & other people’s clothes under beds & in cupboards!!! Don’t recommend at all!!!!