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Family · Dec 2025
Excellent experience
Good hotel and great location with excellent hospitality. Economical and value for money in Mumbai at prime location well connected to major attractions
PUNE DISTRICT, MAHARASHTRA · Solo travel · Dec 2025
Excellent experience with over the top customer service
It was a very good experience to stay in Ginger Hotel Mumbai near Airport.i will recommend my family n friends to stay im Ginger Mumbai
Family · Dec 2025
Extremely Poor Service, Rude Staff & Shocking Behavior & Very Disappointing Stay
I had a very bad experience at Ginger Vile Parle, Mumbai, mainly due to the unprofessional and unacceptable behavior of the staff during checkout. While reminding me about the checkout time, Ms. Rushita was extremely rude. Instead of politely informing me, she threatened that if I did not check out within 15 minutes, I would be charged double the overstay amount. Her tone and manner were highly disrespectful and showed no basic customer-handling skills. Since I do not remember staff names easily, I informed them that I was taking a photo for reference purposes only. At that moment, the situation escalated unnecessarily. Floor supervisor Ms. Vartika suddenly came towards me and held my hands, which was completely inappropriate and shocking. This made me extremely uncomfortable. When I asked Ms. Rushita to call her manager, she did not do so. Instead, Ms. Vartika intervened and later only offered a verbal apology, stating that Ms. Rushita needs training. This makes me question why such staff who lack basic professionalism and customer etiquette are allowed to handle guests at all. I have stayed at many hotels, including Ginger properties, but this was by far one of the worst experiences I have had. Guests deserve respect, polite communication, and personal space none of which were provided here. Very disappointing experience. I will seriously reconsider staying at this property again.
MUMBAI, MAHARASHTRA · Business · Dec 2025
Value for the money
Professional staff. Decent location and rooms, though but small in size. For the size of rooms it should not cost more than 5,000/- INR per night per couple inclusive of BF and taxes.
Family · Dec 2025
Review on Ginger Airport mumbai hotel
Thank you for all the hospitality and service given especially at qumin restaurant all wer very courteous and gentle....thank you
Western Express Hwy Terminal 1 · Mumbai