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AU · family_with_children · Oct 2026
Disgraceful
Absolutely nothing bar the location
Breakfast Dirty Were made to pay cash on arrival Staff Cockroaches on arrival This place is a disgrace. 2 days into a 4 night stay we receive a message to come back as there were issues. There were problems with pests and plumbing. They offered us a refund for the remaining 2 nights. I advised that this was unacceptable and demanded a full refund for the inconvenience. After approx 1 hour they agreed on 3 nights and this wasn't until i scanned the QR code for a review. On arrival we were made to pay cash even though booking.com had our credit card details. As soon a we went into our room there was a dead cockroach in the bathroom. The butter at breakfast had hair in it. This place should be condemned
US · solo_traveller · Sep 2026
I would not recommend or stay there again
Location
Needs updating. Electricity stopped working- given different room then air conditioning was leaking . Took awhile to resolve.breakfast not good.
AU · solo_traveller · Sep 2026
Staff were very friendly, attentive and helpful. Many thanks to Lily who was exceptional !
MY · family_with_children · Sep 2026
MY · extended_group · Sep 2026
4 Nguyen Phuc Nguyen · Hoi An