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Goma Serena Hotel

8.6/1047 reviewsGoma

Luxurious Accommodation Located in Goma, the Goma Serena Hotel offers a 5-star experience with top-notch amenities. The hotel boasts a shared lounge, terrace, restaurant, and bar for guests to unwind and socialize. Relaxation and Wellness Guests can enjoy a year-round outdoor pool, fitness center, sauna, and garden, perfect for relaxation and rejuvenation during their stay. The property's serene ambiance provides a peaceful retreat for travelers. Exceptional Service With multilingual staff fluent in English, French, and Swahili, guests can expect exceptional service and assistance 24/7. The hotel also offers free shuttle service, room service, and free WiFi for added convenience. Experience luxury and comfort at Goma Serena Hotel. Book your stay now for an unforgettable getaway.

What this place offers

  • Fitness facilities
  • WiFi available
  • Free WiFi
  • Parking
  • Free Parking
  • Non-smoking rooms

Policies & house rules

  • Check-in from 12:30 until 00:00
  • Check-out until 11:00
  • Children welcome
  • Free parking

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.

Available rooms

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47 reviews

Guests liked

  • Great service
  • Positive overall experience

  • Antique

    UG · couple · Jun 2026

    8/10

    Serene and ambient

    The staff were kind and helpful, they offered pickup from the Gisenyi border and offered a local guide for Goma city tour to our guests

  • Nicolas

    AR · couple · May 2026

    8/10

    Un paraíso en medio de mucha miseria….

    El servicio, la ubicación y muy buenas instalaciones por el lugar en que se encontraba

    Que apagaban las luces del hall a la noche, el personal de recepción no muy profesional.

  • Tatiana

    AU · solo_traveller · Apr 2026

    10/10

    Thank you for a great stay. During difficult times you keep showing up with love, dedication and professionalism.

  • Mariam

    FR · solo_traveller · Apr 2026

    10/10

  • Moscardi

    AE · solo_traveller · Jan 2026

    3/10

    Ghost Hotel

    Terrible service for breakfast. Restaurant closed for dinner.

Location

B.P. 90, Goma, Nord Kivu, R.D Congo. · Goma