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UTAH · Couples · Nov 2025
Great People ★★★★★ for the Staff, Rough Facilities ★★ for the Hotel
The staff here are amazing—100% deserving of 5 stars. Everyone we met was super friendly, and they even made a special kitchen request happen for us. Ismael at the front desk and Aaron at the beach were especially great, and honestly, every staff member we encountered treated us so well. We only tried breakfast, but it was delicious. The rooms and facilities, however, need serious attention. Pool tiles need replacing. The serenity pool had no staff, food, or drinks, and the fridge and dishwasher were gross. Moldy sink tiles, sandy balcony pools, and worn-out, ripped towels made things uncomfortable. Overall: 5 stars for the staff, 2 stars for the facilities. The hotel has potential, but management needs to clean up and update the rooms—guests won’t be back if they feel grossed out.
MX · family_with_children · Oct 2025
Me encanto el hotel en general por su ubicación entre la naturaleza
Me gusto que estaba rodeado de naturaleza, la variedad de albercas, y el desayuno incluido estaba muy rico.
El hotel esta un poco descuidado y se nota el mobiliario viejo
partner · Oct 2025
THe lagoon pool in the Serenity area was VERY relaxing.
Oct 2025
Super padre lugar para vacacionar
DECATUR, ILLINOIS · Solo travel · Aug 2025
Celebrating our second anniversary.
Argentina was our hostess and Omar was our waiter. They did an excellent job and surprised us with a happy anniversary cake. And ice cream.
Carretera Punta Mita km 0.2 · Cruz de Huanacaxtle