GrandStay Hotel and Conference

256 reviews

• J

  jeanz562

  Business · Jan 2026

  4/10

  Front Desk Ghost

  When I checked in there was no facial tissue in the empty dispenser. House keeping gave me a 1/2 empty box. The was a roll of paper towel on the kitchen sink that had a dried brownish liquid dried on one end, Issue with the toilet not flushing, called 3 times to the front desk, no answer. Called the hotel direct, again no answer. One of my colleagues who checked in earlier than I did not have any housekeeping service for days this including no clean towels, except for a hand towel. Electrical plate off one of the outlets. I came here to see how this hotel would work for our traveling employees, NO THANKS. I would not use this place again for business travel.

• L

  L4947EYcarola

  Family · Nov 2025

  2/10

  Family Thanksgiving

  The Grandstay room was dirty, mold in bathroom, cracks and water damage on ceiling. We had a 2 bedroom suite and there was not a single good word I can say about the hotel. We left after1 night not the 5 we were reserved for. The hotel refused to refund our money but there was no way we could have stayed there. I have asthma and the air was very unhealthy between mold, mildew and lack of cleanliness. It was an awful experience!!

• S

  Suzanne

  family_with_children · Oct 2025

  6/10

  Important parts of the rooms were clean, but then walls and light fixtures and such were not. Hot tub was out of service. One staff member was amazing and friendly and helpful and the other one was one of the rudest least helpful people I’ve ever met. Terrible. Lots of parking. Breakfast was good. There for four days and got zero housekeeping. Had to track down clean towels and coffee and never had our linens removed or garbages emptied.

• Y

  Y4708NLcoreyg

  Family · Oct 2025

  2/10

  DO NOT USE HOTEL TONIGHT

  I tried to book a one-night stay in Lake George for 10/11/25, but when I got my confirmation it showed 10/25/25 instead. I called right away to fix it and they gave me the total runaround—no help, no refund, nothing. The customer service is awful. They basically just took my money and shrugged. Don’t use this app! Book directly with the hotel and save yourself the headache.

• T

  Thomas

  friends · Oct 2025

  6/10

  Some Room Kitchen ceiling lights were out, kitchen faucet sprayed water from its under side half way up to the spicket in Rm. 315. The Hot Tub next to pool inoperable. Site had the front desk attendant try to fix to no avail. Breakfast was awesome! Staff throughout the facility very Friendly and Helpful!!