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RO · couple · Oct 2026
BG · solo_traveller · Oct 2026
Спа центъра не беше много на ниво. Малко шезлонги. Неделя джакузито и парната баня не работеха и басейна беше по-студен.
IL · couple · Oct 2026
In short, it was great.
Firstly, the staff are polite, smiling, and always ready to help. The hotel is right on the beachfront, with direct access to the beach without having to leave the hotel grounds. The hotel and surrounding area are clean. The rooms are clean, cleaned regularly, and towels and bathrobes are changed regularly. Special thanks to the kitchen staff—the menu is more varied than at many hotels we’ve stayed at.
There are no obvious drawbacks.
RO · family_with_children · Sep 2026
Excellent resort with top-tier service
- Exceptional Staff: The service quality is flawless. The Indonesian staff members are absolutely wonderful, immaculate, and extremely kind — we would return exclusively for them! A special mention goes to Nita and all the girls at the Terrazza and Palette & Plate restaurants. - Gastronomy: The food is very tasty, varied, and the themed dinner nights complement the overall experience beautifully. - Coffee Shop Oree: Absolutely fantastic! It easily surpasses many famous coffee shops, offering excellent pastries and plenty of options, including vegan ones. - Accommodation & Facilities: Very spacious rooms, gorgeous pools, lovely evening artistic performances in the lobby, and a very convenient underground parking garage (paid at €22/day).
- Midway through our stay, a large organized group was hosted, and the hotel closed several restaurants and bars exclusively for them. In practice, the available Ultra All Inclusive facilities were reduced without any prior notice, forcing all other guests into a single restaurant and creating unnecessary crowding for a 5-star resort. - Room Allocation & Noise: I would have appreciated more care regarding room allocation. Despite specifying in advance that we were traveling with an 8-month-old baby, the assigned room was located directly above the terrace where the kids' evening music show takes place (20:30–21:30/22:00). The lighting rig and speakers were practically right under our balcony, and the sound insulation was insufficient. As a result, our baby woke up multiple times and struggled to fall asleep. After bringing this to the attention of reception and Guest Relations, we noticed an improvement (the volume was lowered), but this situation could have been easily avoided from the start by assigning a room in a quieter area while respecting the booked category. - Pool Water Temperature: The only heated pool is the SPA pool (Aqualala). We would have really appreciated it if the outdoor baby pool by the beach was kept slightly warmer as well. - Check-out Flexibility: Upon departure, we requested a late check-out since we were traveling with a baby, but it was declined due to availability. While we understand high occupancy rates, at a 5-star level we would have appreciated receiving an alternative or supportive option (such as access to a temporary courtesy room to prepare and refresh the baby before a long drive).
TR · solo_traveller · Sep 2026
Wonderful hotel and service
Friendly staff, clean room, comfortable bed. Nice looking facilities overall. Frontdesk staff Petek is so friendly and warm welcoming.
Limited variety of soft drinks, Coffee quality could be better. Expensive parking fee, could be a discount for repeated guests.
Алея 1 · Golden Sands