GuestHost - Cozy Gem in Santa Croce

37 reviews

• H

  Helena

  PL · couple · Apr 2026

  9/10

  Great place, comfortable, clean and close to main attractions.

  The apartment is spacious and clean, and it’s in a great location. It has everything you need to live comfortably, including cooking pots, a washing machine, a hair dryer, and even a hair straightener. P.S. Across from the apartment is a retro photo booth - a wonderful souvenir from the trip. And just around the corner is the fantastic Pino's Sandwiches restaurant, which I highly recommend!

  The only thing to watch out for is that, generally speaking, windows in Florence aren’t very soundproof, so one night when a group of people were making a racket outside our window at 2 a.m., we couldn’t sleep. I recommend packing earplugs just in case. The other nights weren’t nearly as noisy :) . And be careful with the bed - the slats can easily fall out, and the mattress might suddenly sag!

• F

  Fabio

  HU · couple · Mar 2026

  7/10

  Bellissimo appartamento, molto ben arredato e comprensivo di tutto. Location top, riesci tranquillamente a girare tutta la città a piedi.

  Non c'è l'ascensore e le scale sono molto strette per cui si fa abbastanza fatica a portare su le valigie. Purtroppo l'appartamento non è isolato acusticamente e si sentono molto i rumori del piano superiore e della strada (specialmente di notte).

• G

  giorgia

  IT · extended_group · Jan 2026

  6/10

  BELLO MA NON BALLA

  Struttura ben arredata, pulita, confortevole e spaziosa. Ottima posizione, molto vicino al centro.

  il personale per le pulizie é entrato in casa senza bussare o suonare prima dell’orario di check out ed é rimasta dentro fino a che non uscissimo. il riscaldamento c’era ma non andava, in casa faceva decisamente freddo per essere dicembre e i caloriferi non si potevano toccare. ultima menzione al fatto che abbiamo avuto un paio di problemi sull’ingresso in casa e sul gas (che era spento) e l’agenzia era lenta nel rispondere ai messaggi

• L

  Luca

  IT · couple · Dec 2025

  5/10

  Posizione centrale ed appartamento accogliente

  Rumorosa nelle ore notturne Riscaldamenti non gestibili dall’ospite Cambio asciugamani gratuito non previsto anche per pernotti superiori ai 3 giorni Dotazioni fornite non sufficienti per il tempo intercorso in struttura.

• S

  Sagar

  Dec 2025

  4/10

  This is a clear example of how it takes both a good hard product and soft product to make a stay good. On the surface, the apartment is clean and recently renovated too it seems like. No complaints there. However every single night i had to write multiple messages to the property manager to ask the heating to be turned up. It was 6 7 outside and less than 18 inside the house. The manager would try and get the owner who remotely controlled the temperature to raise the heat. It would be turned on at 10pm and switched off at 7am or so, because why would anyone want to sleep in a bit later on their holiday. This applied to heaters in the bedroom as well as the living room. Then there was an euro 20 kettle that im assuming some previous guest dumbly boiled milk and burnt the bottom. A 20 euro kettle...was it replaced? No. For 3 days i had burnt tasting water for tea and coffee because they couldnt care to change it. Then there are the multiple dont touch stickers scattered across the room. Not a welcoming atmosphere. Everything was forgivable except the stinginess with the heater in the middle of winter. Go in but expect to fight every night for warmth.