GuestReady - Bright Flat in the Heart of London

13 reviews

• E

  Egor

  AE · solo_traveller · Oct 2026

  1/10

  Nightmare.

  -

  First of all, the bed bug problem has NOT been resolved. The property’s responses to previous reviews claiming that pest control had taken care of the issue are misleading. The bed bugs are still there. I booked this accommodation before the first reports about bed bugs appeared. About a month before my stay, reviews started coming in from guests reporting an infestation. I contacted Booking.com and requested to cancel my reservation so I could book alternative accommodation. However, the property assured them that everything was fine, and Booking.com refused to cancel my booking. A month later, I arrived at the apartment, only to find a complete nightmare: bed bugs on the walls, on the bed, and on the floor. I had no choice but to book another place in the middle of the night, paying more than I would have if I had been able to make alternative arrangements a month earlier. This situation could have been avoided if the property had been honest about the problem and Booking.com had taken the earlier reviews seriously and shown more concern

• W

  Wulan

  ID · couple · Sep 2026

  1/10

  Worst experience!

  We originally booked this accommodation for one month. However, by the end of the first week, we had already reported severe itching and multiple itchy bumps on our skin. A pest control team was sent to inspect the room, but their response was inadequate. They only performed a basic vacuuming, rather than using proper equipment or conducting a thorough inspection specifically for bedbugs. They also failed to identify any signs of infestation and concluded that they could not find anything. During the second week, we personally discovered bedbugs in the accommodation. At that point, we had no choice but to leave the property The management’s lack of urgency and seriousness in handling this matter has caused us significant financial loss, inconvenience, and distress. The fact that the pest control team failed to properly identify the infestation despite our initial complaints further demonstrates how poorly this situation was handled. The bedbug infestation caused severe skin irritation and significantly affected our health, comfort, and overall experience. We should never have been placed in this situation in the first place. Despite the seriousness of the situation, when we requested a refund, we were offered only 50% of the amount paid. We consider this completely inadequate and unacceptable given the circumstances.

• T

  Tomer

  IL · couple · Sep 2026

  4/10

  Would’ve been perfect without the bed bugs.

  The location was good. The over all feel was nice.

  They were bed bugs ! We left a day early and we are full of bed bug bites.

• YS

  Yi shin

  TW · family_with_children · Aug 2026

  1/10

  房間有床蝨! 不喜歡

  不乾淨

• YS

  Yi shin

  TW · solo_traveller · Aug 2026

  1/10

  WARNING: SEVERE HEALTH HAZARD - LIVE BEDBUGS! AVOID AT ALL COSTS!

  Nothing. The severe health hazard overshadowed anything else.

  DO NOT STAY HERE. Our stay was an absolute nightmare due to a severe bedbug infestation. ​On our forth night, we discovered live, blood-filled bedbugs crawling on the bed. I suffered multiple painful, swollen bedbug bites all over my arms and body. We immediately recorded video evidence and reported this severe health and safety hazard to the host (GuestReady). The host acknowledged the issue but told us they were "fully booked" and could not relocate us. ​For our own safety and health, we had no choice but to do an emergency check-out the next morning. This completely ruined our holiday. We had to urgently find new accommodation, ruin our itinerary, and spend extra money/time at medicine, a laundrette high-heat washing all our clothes and luggage to prevent the bugs from spreading. ​Although they eventually agreed to refund the unused nights after Booking.com's intervention, the physical harm, extreme stress, and disrupted vacation cannot be undone. Avoid this property at all costs until professional pest control can guarantee it is 100% eradicated.