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Guests mentioned
partner · Oct 2025
Well situated not far from Bath and allows dogs, staff were attentive and the room comfortable.
Friends getaway · Sep 2025
Atrocious!
We stayed here for a celebration. We checked in and found the room to be basic, grubby and shabby and in addition, I haven’t seen a shower curtain for years! Unbelievable in a 4* hotel! The bed was extremely uncomfortable and the old taps in the bathroom couldn’t be fully turned off. The carpet was old and smelly. There was lino in the bathroom which was positively antique! The service was non existent. We went to the bar before the function started and we had to ask the person on reception if we could be served because there was no one working there who served us after having to wait at least 20 minutes, but didn’t know how to walk the till as it ‘was a new system’ so asked us to sign for the drinks. We had no idea that the 2 glasses of wine came to £25 PLUS £2.59 service charge! The function came to an end relatively early so we went to the bar with friends for a night cap only to find it closes a 22.30 and even if you’re a resident paying a lot for a room they won’t serve you and put it on your tab! But as I said, thank goodness it was closed due to the next day’s discovery of how exorbitant their prices are! The staff were uncaring and clearly their hospitality training was non existent. We also witnessed another guest expressing his displeasure and said he’d get better service in a Travel Lodge! Very relieved to leave! 4*?? How have they got that rating??
partner · Sep 2025
The hotel states fresh local produce, breakfast was hard bacon, strange tasting sausages (not edible) tinned button mushrooms and almost £19 - really?? As per another’s review mould in bathroom, paint flaking on woodwork, dirty walls, quilt cover far too small for the bed, one coffee pouch and one chocolate pouch in a double room. Paid the extra £50 for 2 dogs, and for that you expect the rooms to be clean. Would not recommend and definitely would not stay ever again - the owner seriously needs to update everything or close the place
partner · Sep 2025
Literally the worst value for money of any hotel room in my life. Arrived before 11pm Saturday, yet couldn't get a drink in the bar or room (all pubs in town were also closed). Other guests were also refused service, and were very unhappy. Shower was hanging off the wall. No USB chargers/mains plugs by bed. Dated rooms with stained, dirty paintwork and faded old pictures. Curtains too small for window. Mould in the bathroom, pervasive smell of damp in room. Hot water takes minutes to come through, making hand-wash impractical. Call to reception unanswered. Car charger not working. Single decaf sachet / chocolate / toiletries in double room. Building is lovely though, it's just a shame that neither the staff nor the management seem to give the slightest care to the place or its guests.
partner · Sep 2025
Food inedible constantly missing items ie no mushrooms for breakfast sausages cold and dehydrated waited Over 40 minutes before being told lost our order so left as nobody offered reasonable exc
Guyers Lane · Corsham