H10 Metropolitan

175 reviews

• J

  jue579

  SEOUL · Family · Apr 2026

  2/10

  If I could go back, I would have changed hotels on day one.

  If I could go back, I would have changed hotels on day one. I planned this trip for months. My parents are older, they don't speak English or Spanish, and I wanted to give them a comfortable few days in Barcelona. A 4-star hotel with good reviews seemed like the right call. I requested a higher floor and a quiet room when I booked. We ended up on the second floor, right beside the elevator. Not ideal, but I understood it was a preference. What I didn't expect was the bathroom. Something smelled off from the second morning. I went downstairs, explained the problem nicely, and asked if they could move us. "We'll take care of it while you're out," they told me. So we went out, explored the city, and came back that evening expecting it to be sorted. It wasn't. Nothing had been touched. I called the front desk again. This time someone actually came up. They looked around, said the issue needed a proper repair, and asked if we could step out. We'd literally just walked through the door after a full day of walking. We couldn't. So they did the work right there in the room while we sat on the beds. When they were done, the room smelled worse than before, just differently. They'd gone heavy on the air freshener. My head was pounding. I opened the window for air and realized the window looks directly into the elevator shaft area. People walking by could see right in. So that was the trade-off: headache or no privacy. Here's the thing that really got me. Over two days, staff came into that bathroom several times. Inspected it, repaired something, checked again. Not one person found the actual problem. On checkout morning, as I was getting ready to leave, I noticed water sitting around the base of the toilet. It had been leaking. That was almost certainly the source of the smell the entire time. I also spotted mold running along the edges of the shower enclosure. Not the kind that appears in three days. That had been growing for a while. The smaller issues kept piling up too. We had no shampoo for the entire stay. Three nights. Housekeeping came in every day, tidied the room, and left without noticing. I genuinely thought the hotel just didn't provide it and washed my hair with shower gel the whole time. On our last evening, I came back to find only one bathrobe in the room. There had been two that morning, neatly folded. Nobody explained where they went. And on more than one occasion, I knocked back with "just a moment" when staff came to the door, only to have it opened on me anyway. I wrote management an email while still at the hotel. They sent someone up at 8 PM on our final night. The offer was to switch rooms or have drinks at the bar. At 8 PM. On our last night. With my elderly parents already settled in for the evening. I said no to both. After checkout, I sent another email with photos of the toilet leak and the mold. The response was a refund of fifty euros and an invitation to come back at a discounted rate. On a stay that cost over thirteen hundred euros. I asked for one night refunded. They told me the room had been "functional" and that because I'd booked through a third party, their options were limited. I spent the following week going back and forth with Agoda. Four separate conversations. The hotel didn't respond to a single one of Agoda's messages. Agoda eventually told me they couldn't do anything without the hotel's cooperation. Every single conversation, every phone call, every email, every chat session with customer support was handled by me alone. My parents had no idea what was going on half the time. I was translating situations, managing complaints, and trying to keep the trip from falling apart. It wasn't the vacation any of us had imagined. The people working the front desk were consistently warm and professional. I have no complaints about them as individuals. But this room had problems that predated our arrival, and the way management handled it never matched the seriousness of what we experienced.

• A

  A5044TUsteves

  Couples · Apr 2026

  10/10

  Extraordinary Service and Great Location

  The H10 Metropolitan is our new must stay at place in Barcelona. While the location and hotel itself was exactly what we were looking for, it was the staff that made this place extraordinary. We were travelling with another couple and the lady hurt her knee in town. The hotel let us use a wheelchair and we arranged for medical care. While trying to follow up with medical care on the phone we had a medical receptionist who only spoke Spanish. I explained the situation to the staff, what we needed to communicate and they called for us and literally talked to several departments to get us to the international specialty of the hospital.

• J

  johandostert

  SINT-GENESIUS-RODE, FLEMISH BRABANT PROVINCE · Business · Mar 2026

  10/10

  Great hotel, Amazing location

  Nothing bad to say about this great hotel. Rooms are very clean and cozy. Bed is very comfortable, nice terrace, perfect working wifi. Breakfast is great, cozy bar and food is good as well. The real 'gold' of this hotel is the staff! From the reception, to the bar, to the breakfast, all of them are extremely friendly and helpfull! Don't hesitate to choose this hotel if you want to visit Barcelona! Almost forgot: amazing location at 2 steps of the Plaza Catalunya. I was here for the Alimentaria fair but wouldn't hesitate to choose this hotel for a city trip either.

• A

  ashleygT2558OD

  Couples · Mar 2026

  10/10

  Great visit!

  Hotel was clean and tidy as expected and in a great location. Breakfast was great What really stood out to me though was i ran the marathon on Sunday (15/03/26) leaving my partner on her own for a good few hours. She went to breakfast alone and one of the staff (didn’t catch her name but she had curly red hair) asked where I was (after only visiting once, she remembered we were a couple) and my partner mentioned that I was running so she took extra care of my partner AND sent up breakfast to my room after I was finished so I had something to eat afterwards and honestly, I think that’s just a great touch! She also asked me the next day how it went so just these small details make you want to go back! Couldn’t recommend more!

• T

  travelrdude

  TORONTO, ONTARIO · Couples · Feb 2026

  10/10

  Great hotel in a great location

  We stayed at the H10metropolitan Barcelona for one night. Hotel is located in a great location close to plaza Cat. H10 hotels are always nice so everything went as expected. The bed was comfortable. The air conditioning worked well and I loved the shower. It was amazing. Highly recommend this hotel.