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Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

8.6/101017 reviewsPuerto Vallarta

Tropical Oasis in Puerto Vallarta's Hotel Zone Luxurious Spa Experience Indulge in relaxation at our spa with a hot tub and Temázcal sauna. Enjoy a variety of treatments like massage and aromatherapy in a serene setting. Authentic Mexican Dining Savor the flavors of Mexico at our 3 restaurants. Experience traditional Mexican cuisine while surrounded by charming decor and a welcoming atmosphere. Convenient Beach Access Located just steps away from the beach, our hotel also offers a free shuttle service for guests. Explore the sandy shores or take a short drive to the vibrant center of Puerto Vallarta. Ready to experience the beauty of Puerto Vallarta at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive? Book your stay now!

What this place offers

  • Non-smoking rooms
  • Air conditioning
  • Swimming pool
  • 24-hour front desk
  • Restaurant
  • Terrace

Policies & house rules

  • Check-in from 15:00
  • Check-out until 12:00
  • Children welcome
  • No parking

Please note bar and restaurant opening times may vary throughout the year. Hurricane policy 2016: The policy will go into effect once the Mexican National Weather Center issues a hurricane watch to the area of Banderas Bay, Puerto Vallarta. Anticipated Departures – Clients with early departures due to hurricane threat will receive a certificate for the remaining unused nights. Certificate is non-transferrable and not redeemable for cash. Clients must re-book within 30 days. No Shows – No show penalties will be waived up to 3 days after hurricane strikes. Rescheduling – When wishing to postpone their vacation, the Hotels will allow rescheduling without a change fee and will guarantee the original rate to travel by December 20th, 2016, subject to availability. The reservation is not transferrable and any additional guests or nights will be booked at current rate. Cancelations – There will be no penalties for all passengers scheduled to travel within 72 Hours or less before a hurricane strikes. Guests must cancel through the same channel they booked their trip. This policy applies to individual travelers only. For group reservations, please contact your Groups Executive. Special conditions apply for reservations of 6 rooms or more, please contact the Hotel for more information. This policy is subject to change without prior notice. • Privileged location of the property 5 minutes from the Puerto Vallarta International Airport, as well as 15 minutes from the center of Puerto Vallarta by car. • In the surrounding area there are ATMs, pharmacies and convenience stores, as well as a wide variety of restaurants and bars, within a distance of no more than 5 minutes walking. • We have theme nights and live music. Check with reception for schedules. • The hotel is located 1640 feet from the beach, where you can find lounge chairs and umbrellas, as well as a selection of drinks and dry snacks. In addition, we offer transportation upon request at no additional cost, with a schedule from 10:00 a.m. to 5:00 p.m. Kindly note that the beach is not private. • To make your stay more pleasant, we have additional charge services such as premium food and beverage menus, spa services, etc. Contact guest services for more information. • We have additional beds and cribs available at the property (subject to availability), if required, please contact us by this means or at the time of registration. • Please present official identification or passport at the time of registration. If you are staying with minors, please present CURP or documents that prove family ties and/or permission from the minor's parents. • Check the dates of your stay, number of registered people, room type, as well as payment and cancellation policies to guarantee your reservation before your arrival. • If you are looking for a room of a higher category or with a greater number of guests, you will have to pay the difference between the reserved room and the required room at the reception or contact your travel agency. • We recommend arriving 15 minutes before the check-in time which starts at 3:00 PM, check-out time is 12:00 PM. A deposit may be required at the property.

Available rooms

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1017 reviews

Guests liked

  • Friendly, attentive staff (multiple mentions)
  • Large/pleasant pool
  • Good / delicious food (breakfast buffet praised)
  • Family-friendly atmosphere
  • Bar and drinks available
  • Convenient location (close to beach according to several guests)
  • Authentic Mexican resort feel (positive mention)

Guests mentioned

  • Poor cleanliness and broken mosquito net reported
  • Room maintenance issues (broken bathtub, sink, safe, weak closet, missing bulbs)
  • Limited in-room amenities (no Wi‑Fi in rooms, no minibar, no coffee maker in some rooms)
  • Misleading photos and aggressive membership sales — perceived poor value
  • Limited food variety and some watered-down drinks
  • Single restaurant and early pool closing/restricted hours
  • Property can be crowded
  • Gilana

    BR · family_with_children · Oct 2026

    6/10

    Pésimo manejo de emergencias e incumplimiento de políticas de reembolso

    Las instalaciones, la comida y la ubicación del hotel son buenas.

    Pésima gestión ante emergencias e incumplimiento de sus propias políticas. Tuvimos que hacer un check-out anticipado debido al Huracán Simón. Aunque en la confirmación de Booking se especifica una "Hurricane Policy" que garantiza certificados/reembolsos por salidas anticipadas, el hotel se nega a respetarla. Además, ofrecieron transporte de evacuación sin cupo suficiente, dejándonos varados y obligándonos a cubrir por nuestra cuenta gastos extra de transporte y hospedaje. No tienen empatía ni apoyo al huésped en situaciones de fuerza mayor.

  • NAVITA

    MX · family_with_children · Oct 2026

    9/10

    Que gran vergüenza

    El personal exelente

    Al hacer check out a las 12:00 te quitan las pulseras y en ese momento pasas a ser un extraño aunque estés en el lovi .ya que mi vuelo salía 4 horas más tarde me quedé 2 horas en la estancia,pero mi nieta de 5 años tuvo sed y quiso pasar a tomar una bebida ,un jugo y la regresaron ya no podía pasar y que tenía que pagar un consumo .,.,en todos los hoteles que me he hospedado cuando haces el check out aun te dan oportunidad de consumir algo hasta tu retiro de el complejo y la verdad fue un momento muy desagradable y vergonzoso les recomiendo llenar el termo antes de que te quiten la pulsera ,por lo demás estuvo bien

  • Miguel

    US · couple · Oct 2026

    7/10
  • Díaz

    MX · solo_traveller · Oct 2026

    2/10

    No lo recomiendo

    La verdad lo único que me gustó fue un poco la comida y que la alberca estaba calientita

    No me gusto el trato de los de recepción, muy sangrones, muchos protocolos para el tipo de hotel que es, no me gusto que me pidieran las CURP de mis hijos y se las quedarán, siento que violentan los derechos de privacidad de los menores, para salir y entrar al hotel para ir a la playa también mucho show, no lo recomiendo la verdad, no volvería aparte había tecuejos en las habitaciones y del otro lado había mucho olor a fumigación dentro de la habitación aparte no es como yo esperaba el lugar

  • Jose

    MX · family_with_children · Oct 2026

    1/10

    Mal un hotel que más parece reliquia antigua

    Todo no me gustó

Location

Blvd. Francisco Medina Ascencio 2699 · Puerto Vallarta