Hakuunsou

64 reviews

• M

  masumi

  JP · couple · Oct 2026

  9/10

  また行きたい宿です

  お料理が丁寧に作られていてとても美味しかったです 貸切風呂の雰囲気が素敵でした。 スタッフも親切で良かったです

  Wi-Fiが弱く部屋でしか使えませんでした

• N

  Natsuki

  JP · couple · Oct 2026

  9/10
• J

  Jun

  JP · extended_group · Sep 2026

  3/10

  夜10時から翌朝6時までフロントはおりません。何かあれば警備会社が対応します。これで高級旅館と言えるのでしょうかね。ケガ、急病、停電や万が一の火事や地震の場合どうしますか？こういう宿泊者の安全に関わる重要な事項は予約の際に伝えるべきだと思います。

• G

  Galit

  IL · couple · Sep 2026

  10/10
• M

  Michelle

  US · couple · Jul 2026

  5/10

  Beautiful ryokan and food, not so nice smell and bugs.

  The ryokan was located in a very pretty, serene area surrounded by trees. The food presentation was beautiful, room was big, beds comfy, staff were helpful. The public and private onsens were all wonderful.

  The rooms are supposed to be non-smoking inside, however they allow smoking on the patios. As a result, our room smelled so strongly of cigarettes that it made my head hurt. When I pointed this out, they offered some deodorizing spray (which did nothing). I would not have stayed here had I known it was going to smell that badly. There were also quite a few bugs that made their way inside - I think because the front door has a huge gap in the bottom. We had a private outdoor bath which became full of tiny insects after the first night, so we didn’t use it. It would be nice if that was part of the daily room refresh. Additionally, the provided drinks were two beers and 4 waters. While we appreciate that many waters, for such an upscale, expensive ryokan, I would have expected various other things (like a juice and Coke), as it was very sparse compared to elsewhere I’ve stayed.