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AE · family_with_children · Jan 2026
The rooms were clean and the staff was very friendly and supportive. Specially during breakfast a lady called Liu Ming Jieg was very polite and kind towards my kids and also the Front desk manager was very helpful.
SA · couple · Dec 2025
Isolated location, terrible view, and broken facilities
ISOLATED & TERRIBLE VIEW: The location is very far from everything with little to no services or stores nearby. Instead of a view, our window looked out onto ugly, rusted warehouse rooftops (see photo). UNBEARABLE NOISE: Soundproofing is non-existent. We heard constant highway traffic, loud maintenance work from the floor above, and daily shouting/drills from the adjacent military school. CATALOGUE OF FAILURES: Nothing worked. The TV remote was dead, bedside lamps and hairdryer were broken, and key cards malfunctioned daily. We paid premium prices for a noisy, broken room.
SA · family_with_children · Dec 2025
Misleading "Hilton" name: Health hazard, smoke, and zero English spoken
TOXIC SMOKE & FILTH: The "Hilton" name is seriously misleading; this is a 2-star motel at best. The room reeked of stale cigarettes, and curtains were soaked in smoke, causing my wife a severe allergic reaction. Hygiene is zero: we found a previous guest's trash (chocolate wrapper) under the sofa, air vents clogged with thick dust (see photos), and rusted shower floors. NO SERVICE & NO ENGLISH: Absolutely no one on staff speaks or understands English. Communication was impossible. Management ignored our complaints and even ignored Booking.com support. BROKEN FACILITIES: The stove exhaust hood was broken. Housekeeping consistently failed to provide toilet paper and coffee. Avoid this place.
TR · couple · Nov 2025
HK · family_with_children · Nov 2025
地方整潔,職員很有禮貌
沒有
No.2008, Xinzhou South Road, Futian District · Shenzhen