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US · couple · Oct 2026
Great but Shelly made a memorable and negative impact
Room was clean and most staff members were very nice and helpful.
Prior to arrival (interaction by phone) and during check in at the desk, Shelly’s customer service was very poor. I called around 9-9:30 am to confirm reservation and ask if we could check in an hour or so early as we had a wedding to attend; she responded with “I had a full house last night” and “well you should have booked for the night prior if you wanted to be here at that time”. We tried to explain that we were just asking or looking for a little compromise, but we were met with a very uninviting attitude. We arrived around 12:40 and attempted to talk in person and see if anything had changed. We initiated Very polite conversation, to which her response was “you can just go take a seat over there”. There was no one in the lobby. She then said “there’s nothing I can do because you booked through a third party. We were willing to change rooms, set our bags in a room that still needed to be cleaned. Anything. The outcome was “well you’re going to have to wait until your check in time.” We understand that staff can be busy. However, unprompted unprofessionalism towards customers is not appropriate.
US · family_with_children · Sep 2026
We were greeted by friendly staff. Our rooms and the whole hotel including pool area was nice and clean. I would recommend to anyone and we will definitely be coming back!
US · extended_group · Sep 2026
always clean and the staff was very friendly and helpful.
US · extended_group · Sep 2026
The breakfast was great!
US · couple · Sep 2026
4175 Dean Lakes Blvd · Burnsville