Hanmer Springs Retreat

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Hanmer Springs Retreat in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A damage deposit of NZD 150 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that there is a standard 3.15% charge when you pay with a credit card. If you expect to arrive outside reception opening hours, please inform Hanmer Springs Retreat in advance, using the contact details found on the booking confirmation. Please note that if you have not contacted the hotel by 18:00 your reservation might be cancelled to make room for other guests. This does not apply to prepaid bookings. A deposit may be required at the property.