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OM · couple · Aug 2026
AU · extended_group · May 2026
CA · family_with_children · Mar 2026
Great location and really friendly staff. Ellie was so helpful and the room was comfortable and clean.
HK · extended_group · Mar 2026
breakfast excellent even the breakfast room is not big. location excellent, in the heart of the old Hanoi. staff very helpful and nice.
one room without real opening on outside.
AU · couple · Mar 2026
Disappointing and uncomfortable stay due to safety, hygiene and billing concerns.
T he location was central to Hanoi Old Quarter and three staff members kindly assisted us across the street on arrival.
We arranged and confirmed a 7-seater airport transfer twice via Booking.com messages (price, flight details and arrival time confirmed). Our flight was delayed by one hour and we then waited over an hour at the airport with no response from the hotel. When a car arrived, it was only a 5-seater and we had to hold luggage on our laps. The driver did not know the destination address. On arrival, staff attempted to charge an additional 8% surcharge despite our Booking.com confirmation stating all taxes and fees were included. They also demanded payment for all nights upfront and attempted to charge for a 7-seater transfer that was not provided. The room conditions were unacceptable: one room had an internal balcony overlooking the lobby with no privacy, there was no soundproofing, the curtains were not blackout, and the room remained bright overnight. We found multiple hairs inside the bed sheets and had to request replacements. Towels provided had brown stains. The fire escape was blocked with stored items, making it unusable in an emergency. There was no visible security, and anyone could access the building and elevators. Due to hygiene and safety concerns, we checked out the next morning.
18 Hang Duong Street, Hoan Kiem District · Hanoi