Hanoi Paradise Center Hotel & Spa

76 reviews

• D

  David

  Dec 2025

  4/10

  The Old Quarter is exciting at first, but it quickly becomes hectic, loud, and overwhelming. Cafés and shops are everywhere, but this atmosphere exists throughout much of Hanoi, and taxis are very inexpensive—so staying right here isn’t necessary. My experience at this hotel was disappointing. The room layout was awkward and cramped, making it difficult to move around. I was traveling solo but placed in a family-style room with multiple beds and a strange layout. There was no nightstand, outlets were poorly placed, the refrigerator barely worked, and the TV was dated with inaccessible HDMI ports. The biggest issue was the air conditioning. Even set to 19–20°C, the room stayed warm during the day and only cooled slightly late at night. Noise was also a problem, with loud housekeeping early in the morning and poor sound insulation. I also experienced smoke odor late at night. Staff was polite and listened, but the alternative room shown later was actually smaller and felt like a downgrade. I paid $75–78 USD, but the room felt worth closer to a lot less at least until they fix their problems. I would not stay here again. I would have gave a one star, but the two stars was because the lady at the front desk was nice and listened but my overall experience was still not great.

• V

  vanessa

  Dec 2025

  8/10

  Friendly staff, many spoke English. Breakfast was authentic and delicious!

• N

  Nalazek007

  UNITED KINGDOM · Couples · Nov 2025

  10/10

  The most friendly hotel we have ever stayed at.

  This is a detailed review filled with objectivity as well as the impressions, feelings, and emotions shared by me and my wife. Email communication with the hotel was exemplary from the very beginning, and all our requests for added services were handled in the most convenient way for us. Unfortunately, right after our arrival, we met a small issue with the taxi to the hotel. What could have set our stay off on a disappointing note turned into one of the best experiences we have had during our many hotels stays around the world. Miss Selina is a one-woman orchestra. With complete naturalness and a beautiful smile, she relieved our stress and transformed our stay into something that wanted to visit friends who respect us and understand our needs without a single word. This woman is a treasure for the hotel, truly, for any hotel, because she is exceptional and one of a kind. We were impressed by her eloquence, grace, and sense of humour. But everyone at this hotel deserves recognition, Felix, Ryan, and many others whose names we unfortunately do not remember, both at the reception and in the breakfast and kitchen staff. They are wonderful young people who take their responsibilities toward guests seriously while at the same time reducing the distance in such a warm way that no one feels the need to pretend anything. Instead, you can fully relax and enjoy discovering Vietnam’s wonderful culture and hospitality. The location may seem questionable when looking at Google Maps, but nothing could be further from the truth. It is an extremely safe area with excellent access to most attractions within easy reach. Cleanliness is exceptionally good. The elevator works perfectly, which is not always the case even in 5-star hotels. The room is compact with a comfortable bed, though the pillows were a bit firm. Towels were changed daily, which is not common even in top hotels. The room had everything we needed: a safe, a kettle, a well-functioning shower, a toilet, and, very importantly, hot water, which is often a rarity in Asia. To sum up, this is an incredibly good hotel where guests’ freedom and comfort matter more than stiff, pretentious displays of “hospitality.” It was a wonderful experience that could truly stand for the best of Vietnam. I must also mention the breakfast buffet, which is a real game changer. The Pho soup served for breakfast is on par with those offered in Michelin-starred restaurants. The buffet includes delicious fruit and a perfectly curated variety of dishes and starters. Everything is fresh, tasty, and beautifully presented. We absolutely loved the breakfasts at this hotel! Conclusion: considering the cost of our stay and what we received, this is a 10/10 in every respect! We wholeheartedly recommend it. This is yet another wonderful opinion about this hotel, following the previous above extremely positive one. Once again, it is a collection of superlatives. I want to emphasize that this hotel is made special by its amazing team of people, who truly understand their role but, above all, remain authentic and treat every guest with the utmost respect. Of course, you can easily find higher standards in flagship hotels of large corporations, but this hotel has soul and character. Most importantly, it has a fantastic staff with whom you can build genuine friendships. The hotel is clean, tidy, and filled with smiles, always ready to help solve any problems. 🏨 A very important note: if you are looking for excursions, especially day trips, but not only, this hotel cooperates with very reliable companies. We could not have imagined more professionally organized tours and transfers to other cities or airports. It is convenience, safety, and guaranteed satisfaction. Leaving this hotel feels like saying goodbye to very close friends. It was a joyful and wonderful experience. Guys, you are the best!!!

• M

  Mehran

  Oct 2025

  10/10

  sweet, nice and service-oriented staff

• O

  OnAir32458444580

  IRELAND · Couples · Oct 2025

  10/10

  Excellent location & amazing staff!

  I had a fantastic stay at Paradise Grand Centre Hanoi Hotel. The location is excellent — right in the heart of the city, making it easy to explore all the sights. The hotel itself was spotless, beautifully maintained, and very comfortable. What really stood out was the staff. Everyone was so friendly and welcoming, and they went above and beyond to make our stay enjoyable. I would especially like to mention Emma, who was incredibly kind and helpful. A few days after we had already checked out, we returned from Cat Ba before heading to the airport. Emma kindly allowed us to leave our bags safely at the hotel and even offered us the use of showers if we wanted — such thoughtful service that really made a difference to our trip. I can’t recommend Paradise Grand Centre Hanoi Hotel highly enough. Between the perfect location, excellent service, and the genuine warmth of the staff, it’s truly a wonderful place to stay in Hanoi.