Happy Family Apartments Incantesimo

11 reviews

• Ż

  Żurek

  PL · extended_group · Aug 2025

  1/10

  Worst-managed property I have ever stayed in – a lesson in how to make guests feel unwelcome

  City, Genua, not the apartment

  I am writing this review in the hope that the real owner of the apartment will find out how their property is being managed, and also so potential guests know exactly what standard to expect. Communication with the management company is frustrating. They only contact you in situations where every sentence ends with: "if not, an extra fee will be charged". It starts with an extremely long and intrusive online check-in – entering all addresses, ID numbers, uploading ID photos, and even a selfie. For my group of 6 people, this took almost an hour. Then, despite providing all that information, you are asked for the same details again, such as your arrival time. I was asked for our arrival time three separate times, supposedly “to help us get into the apartment.” That was not true. It became almost clear that the company uses this information to sell extra hours in the apartment to previous guests for €30 total if they check out by 12:00 instead of the standard time. How do I know? Because when I said we would arrive at 22:30, they did not care how we were traveling, how we would get there, or if we needed directions – only the time. And this was a self check-in, so no one was actually waiting for us. Despite the mandatory online self check-in, within 24 hours we were told we had to go to their office in person and show all ID documents again. Only after my firm intervention was I exempted from doing this. The apartment has a dishwasher, but don’t count on using it – there is exactly one dishwasher tablet provided. There is also a washing machine, but again – you’ll need to bring your own laundry capsules. For six people staying five days, we were given only two rolls of toilet paper. From the very start, you’re forced to go shopping just to cover basic needs. If you don’t take the trash out – extra fee. If you don’t close the fridge door completely – extra fee. If you leave the apartment messy – extra fee. If you leave it “disorganized” – extra fee.

• V

  Vale218080

  IT · extended_group · Jul 2025

  8/10
• J

  Jacky

  FR · couple · Jul 2025

  8/10
• J

  Jessica

  CH · family_with_children · Jul 2025

  10/10
• B

  Brigita

  GB · family with young children · Jun 2025

  10/10

  Exceptional

  Very nice property, clean, good location.

  Only one thing was a problem that conditioner was not working so was really hot