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Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive

8.5/10838 reviewsPuerto Aventuras

Luxurious Adult-Only Haven Exquisite Dining and Entertainment Indulge in a culinary journey at our 4 fine restaurants offering diverse cuisines and enjoy handcrafted cocktails at the stylish bars. Dance the night away at the nightclub with a grotto pool and hot tubs, creating an unforgettable experience. Revitalizing Spa Experiences Unwind at the fully equipped Rock Spa with innovative massages using 'Rhythm and Motion' techniques. Relax in the hot tubs in your modern guestroom, complete with premium amenities and personalized service for a truly rejuvenating stay. Serene Beachfront Oasis Experience bliss at the tranquil beach area and multiple outdoor pools, or lounge on sun terraces with breathtaking views. Book now and elevate your vacation at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive.

What this place offers

  • Fitness facilities
  • WiFi available
  • Free WiFi
  • Parking
  • Free Parking
  • Non-smoking rooms

Policies & house rules

  • Check-in from 15:00
  • Check-out until 12:00
  • Free parking

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Infants from 0-3 years old are free. All children from 4 to 17 years old extra charges apply. When traveling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areas where the leash is not required. Only dogs and cats of less than 18 kg are permitted, and 2 pets maximum per room.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

Available rooms

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838 reviews

Guests liked

  • Friendly, standout staff and personalized service (butlers, pool entertainers)
  • Excellent entertainment and shows
  • Wide range of amenities and activities (pools, kids' facilities, bowling, arcade)
  • Several well-liked on-site restaurants and good dining options
  • Large resort with lots to do for families and adults

Guests mentioned

  • Inconsistent concierge/help desk assistance
  • Maintenance and room issues (outdated rooms, leaks, occasional sewage smell)
  • Perception of poor value: overpriced shops and pay-per activities
  • Limited beach size and shortage of sunbeds; some menu/items unavailable

  • Javier

    PR · solo_traveller · Oct 2026

    10/10

    Todo, pero la comida lo mejor

    Nada

  • Tanja

    CH · extended_group · Oct 2026

    10/10

    Super Hotel

    Super Hotel...

  • Marco

    PE · family_with_children · Oct 2026

    10/10

    Nice

    Todo mis hijos felices

  • Jesus

    US · couple · Sep 2026

    10/10

    Las comidas y bebidas de muy buena calidad muy por encima del promedio

  • Maria

    MX · family_with_children · Sep 2026

    10/10

    UN HOTEL MUY COMPLETO, LAS VACACIONES MAS DIVERTIDAS!

    El hotel nunca duerme, es realmente rico todo. Usan mixturas excelentes para las bebidas. Cuidan mucho la atencion al cliente.

    La playa, son 2caletas sin chiste. Lo compensan sus albercas y parque acuatico.si me volvería a alojar aquí. Ampliamente recomendado para estancias largas.

Location

Km 72, Carretera Cancun-Chetumal · Puerto Aventuras