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Hartwell Hotel

8.4/1020 reviewsMoscow

Luxurious Amenities Indulge in onsite massages and make use of complimentary Wi-Fi and concierge services. Enjoy a delicious meal at the restaurant or opt for room service. Convenient Services Benefit from complimentary newspapers, dry cleaning, and a 24-hour front desk. Take advantage of the roundtrip airport shuttle and limited onsite parking for a hassle-free stay. Cozy Accommodations Relax in air-conditioned rooms with minibars and premium bedding. Stay connected with free Wi-Fi and unwind with satellite TV. The private bathrooms offer designer toiletries for a touch of luxury. With a prime location in Moscow City Centre, Hartwell Hotel is the ideal choice for your stay. Book now to experience luxury and convenience in the heart of the city.

What this place offers

Breakfast available (surcharge)
Free newspapers in lobby
Smoke-free property
Tours/ticket assistance
Snack bar/deli
Parking (limited spaces)

Policies & house rules

Check-in from 14:00 until 00:00
Check-out until 12:00
No pets
Paid parking

• If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. • Russian citizens: Adults (aged 14 and over) must present a valid internal passport at check-in (international Russian passports and driver's licenses are not accepted). Birth certificates must be presented for all Russian children (aged under 14) at check-in. If a Russian relative or legal guardian (rather than a parent) is traveling in Russia with a child under 14, that relative or legal guardian is also required to present documentation certifying authority to accompany child at check-in. Non-Russian citizens: Adults and children must present a valid passport, visa, and migration card at check-in. • Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. • Parking height restrictions apply. A deposit may be required at the property.

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20 reviews

Verified traveler
Oct 2021
10/10
Nice place to stay at when traveling on business
Convenient location, clean.
Stephanie
Nov 2020
10/10
Location is amazing. Room is very stylish and comfortable
Nataliia
Aug 2020
8/10
Отличное расположение
Самое лучшее в отеле - расположение. Через дорогу Патрики и вся их инфраструктура. В номерах на последнем (6м) этаже очень маленькие окна. В номерах категории Делюкс есть балкон - совсем другая атмосфера. Отношение персонала между расслабленным и фамильярным, что неожиданно для такого хорошего места. Посоветую бронировать, но лишний раз на стойку ресепшн не обращаться.
Greg
partner · Aug 2020
4/10
Pluses: Good location, all the main attractions, businesses and restaurants are within walking distance. Cons: Given Moscow is still very much in the midst of the Covid-19 pandemic we were shocked that none of the staff were wearing any form of protection! There were simply no extra sanitary measures in place, in comparison to other western chains in Moscow. No masks, gloves, anything. The hotel has no sound isolation whatsoever, and a couple of times we were woken up because groups of men were having conversations outside next to our door. Apparently this place is popular with wedding couples as a photoshoot spot. Still no masks or gloves involved there. The situation was so absurd that as my partner was returning back to the hotel, he was sprayed with champagne from the balcony. The staff are simply not qualified to work in the hospitality business. No simple hellos or goodbyes from receptionists. Nothing along the lines of "How was your stay". There were always a bunch of people hanging around the lobby all the time. They certainly weren't guests. It felt at times more like a meeting place for mates rather than a professional hospitality establishment. It gives the impression that this was some sketchy business. Also I was locked in the toilet because someone kept trying to force their way in, and the lock broke. By all means this was a frustrating stay. I regret that we did not stay in our usual place, we wanted to try something new.
Aleksandr
Mar 2020
10/10
Очень удобный отель
Уютный и чистый отель, очень удобное месторасположение, приветливый персонал, отличное состояние предметов интерьера, удобная кровать без лишних звуков. В номере достаточно тихо, несмотря на близость транспорта. Рекомендую этот отель!

Location

Sadovaya-Kudrinskaya str., 21-5, suite 9 · Moscow