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Haven Riviera Cancun - All Inclusive - Adults Only

9.2/10694 reviewsCancun

Luxurious Spa Experience Indulge in massages, body treatments, and facials at the onsite spa, followed by relaxation in 4 outdoor swimming pools and an outdoor tennis court. All-Inclusive Dining and Entertainment Savor local and international cuisines at 7 restaurants, enjoy 24-hour room service, and unwind at various bars and lounges offering refreshing drinks. Elegant Accommodations and Events Stay in stylish guestrooms with premium bedding, balconies, and modern amenities. For events, the property offers a business center, expansive meeting space, and attentive concierge services. To book your stay at this upscale, all-inclusive adults-only property in Cancun, visit now!

What this place offers

  • Elevator
  • Fitness facilities
  • ATM/banking
  • Gift shops or newsstand
  • Conference space
  • Snorkeling nearby

Policies & house rules

  • Check-in from 15:00 until 00:00
  • Check-out until 11:00
  • No children
  • No pets
  • Free parking

• 24-hour pool access • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. • Guests under 18 years old are not permitted at this adults-only property. • Only registered guests are allowed in the guestrooms. • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. • No pets and no service animals are allowed at this property. • Cashless payment methods are available for all transactions. A deposit may be required at the property.

Available rooms

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694 reviews

Guests liked

  • Friendly staff
  • Beautiful property
  • Great pool areas
  • Good room cleanliness

Guests mentioned

  • Inconsistent food quality
  • Staff engagement varies

  • TAT YUEN

    family · Oct 2025

    10/10

    Property is beautiful. And staff is friendly. Dinning is very good

  • Emily

    partner · Oct 2025

    10/10

    Beautiful time we had

  • Luca

    partner · Oct 2025

    6/10

    The room was always spotless, which we appreciated, but the mosquito problem was quite bothersome. The staff, with the exception of Sandra at the buffet, often seemed disengaged and unfriendly. The waiters at the Mexican restaurant and Olivia were particularly dismissive, which made us feel unwelcome. Though this didn’t spoil our vacation, a warmer attitude from staff would improve the experience. The food was underwhelming. The breakfast buffet felt repetitive, and lunch and dinner options there were even less appealing. The restaurants served average dishes, but the service was quick, which we appreciated. It was surprising that food couldn’t be ordered poolside—a first for us at any resort. Lunch at the grill seemed dry, and many guests didn’t finish their meals. The beachside spot offered only burgers, fries, and hot dogs, which were unappetizing. Facilities also fell short. The elevators were often dirty, making us hesitant to touch buttons. Roof leaks during rain created hazards. On a positive note, each room had a handy cubby for room service items. The second pool was quiet and relaxing, though only two pools are available for non-Serenity guests. A staff member cleaned sunglasses at the main pool, a lovely touch we wished extended to the quieter pool. The café’s offerings, especially the ice cream, were consistently enjoyable. Overall, while some amenities were nice, improvements in staff friendliness, food quality, and maintenance would enhance the stay.

  • Milton

    friends · Oct 2025

    10/10

    Couples teaort

  • Eunhee

    partner · Oct 2025

    10/10

    Safe, great service, nice staff.

Location

Ctra. Federal 307, Chetumal - Pto · Cancun

What's nearby

  • Puerto Morelos National Reef Park (Arrecife de Puerto Morelos)Park · 0.5 km
  • Cancún International Airport (CUN)Airport · 22 km
  • Cancún Hotel Zone (Zona Hotelera)District · 25 km
  • MUSA – Cancún Underwater Museum (Museo Subacuático de Arte)Museum · 26 km
  • Playa Delfines (Cancún Beach/viewpoint)Beach · 27 km
  • ADO Bus Terminal (Cancún Central)Transit · 27 km
  • Isla Mujeres (ferry from Puerto Juárez / Cancún)Landmark · 30 km
  • Xcaret Park (Parque Xcaret)Entertainment · 38 km
  • Tulum Ruins (Zona Arqueológica de Tulum)Landmark · 65 km
  • Chichén ItzáLandmark · 195 km