Heritage Hotel Suites and Spa

24 reviews

• S

  sugam586

  Friends getaway · Sep 2024

  10/10

  Fantastic

  My experience at Heritage Hotel Suites was fantastic. This boutique hotel captures the essence of Nepali heritage through its antique décor and thoughtful design, while still offering modern-day comforts. Each suite is cozy, elegant, and reflects the country’s history. Located in a scenic, historic area, the hotel offers easy access to local attractions, restaurants, and shops. The staff provided outstanding service, making sure my stay was perfect. For a one-of-a-kind Nepali boutique hotel experience, Heritage Hotel Suites is an absolute must. Highly recommend it to any traveler!

• W

  Wander68464540777

  Family · Sep 2024

  2/10

  The worst possible hotel in Pokhara, Nepal. DO NOT CALL THIS A 4 STAR HOTEL, DOES NOT DESERVE EVEN 1 STAR!!!!!

  The worst possible hotel in Pokhara, Nepal. DO NOT CALL THIS A 4 STAR HOTEL, DOES NOT DESERVE EVEN 1 STAR!!!!! Pathetic service & horrible owner/director (despite knowing the issues, did not help - just sat there). We were a group of 45 friends and family including senior citizens, who booked the hotel with the only condition that we are given rooms in the new block with lifts. At the day of the checkin, they did not give us rooms in the new block with 100s of excuses despite seeing the senior citizens present which did not have a lift too. Pathetic food, horrible quality, no variety and very rude staff. Road side food is better than paying through your nose for this pathetic hotel. The 1st day the buffet food was completely over, the hotel staff were least bothered and did not compensate forget refuelling the food at the counter. Only 1 person was there - to help with the bags, to help with the restaurant and room service. Cook cum bottle washer, no proper staff at the property. Women felt very unsafe and not comfortable. No water in the room bathrooms, despite requesting the reception multiple times. They gave us a very tough time and a very unpleasant stay. Do not go by the pictures, it is all an eye-wash or the location, it is a sub-standard hotel that doesn't deserve a visit and your hard earned money. On the day of our check-out, the staff and owner did not open the gate due to some payment issue which was already cleared and did not reflect in their systems due to some internal error for them. They kept all 45 of us sitting in the lobby, without letting anyone leave the main gate. Furthermore, we had to put our own bags into the bus without any help from the hotel support staff. It was very difficult for senior citizens and women travelling with us, very uncomfortable too. I write this on behalf of 45 well-travelled members who are willing to write their own 45 individual reviews, but consider this a review from all of us. As a travel agent, I will never book this property for anyone or suggest it to any individual travelling to Pokhara.

• A

  arnavp395

  Solo travel · Feb 2024

  10/10

  Great short stay!

  I had a great short stay at the Heritage Hotel. It's in a nice location, not too far from the main street and the lake. Staff are incredibly nice and accommodating (for example, wifi wasn't working in my room so they switched my room!) The building is a bit old with old decor, but it has its charm! Rooms are clean!

• D

  darynr2016

  Family · May 2023

  10/10

  Amazing Hotel, gardens and Location

  We had a great stay with our teenage kids at this Hotel. The hotel has lovely gardens, really interesting architecture and furnishings, the rooms are big, airy and spacious and the kids loved the pool after weeks of Trekking. Breakfast was always delicious and plentiful and the location is excellent, only a few minutes to the lake, restaurants and shops.

• N

  Nick

  Apr 2023

  10/10

  Property was amazing with beautiful outdoor area. Staff couldn’t have been more helpful and accommodating.