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GB · Couples · May 2025
Closed
This Hotel has ceased trading. Me and my partner arrived Saturday 26th of April for a booking we paid for in February only to find a note on the door informing us it had been closed since 9th of April. No one informed us of this prior to travelling so alternative accommodation had to be found on a Saturday night. Very poor.
partner · Apr 2025
The hotel I booked though you had been repossessed and was closed leaving us in a very bad situation with car park booked and paid for restaurants booked deposits booked and so on. I hadn’t been given any notice of this situation at all really not happy and want to know what you are going to do about all this stress and inconvenience caused to my wife and I. Many thanks Christian Fearon
Apr 2025
PERFECT!
A little older hotel, the set up or design of the is a little odd, I think it used to be a bank or something. But the staff was GREAT and the location is PERFECT! The Beatles statue is only about 3 blocks down on the pier.
Solo travel · Apr 2025
Cancelled without explanation
An unpleasant suprise today. They cancelled my room without any explanation , or excuses. It's very hard to book another room on such a short term. Booking.com offered other hotels, but non of them were close to this one. I can't believe they offer a service like this, and as I understood I was not the only one.
Couples · Apr 2025
SHUT DOWN! 09APR25
Arrived for check in last night. Security on door advised the hotel was subject to a possession order and not accepting guests. Must have only just happened as we saw several guests departing with all their luggage. Hotels.com help line was closed so had to make alternative arrangements.
No 11 Fenwick Street · Liverpool