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US · family_with_children · Sep 2026
IF there had been hot water, it would have been grand.
LOVED the location, the room was lovely, the people very friendly. We ordered room service and it was delivered fast and was hot upon arrival.
The BIG BIG issue was no hot water during our stay ... and, all we got was an "I'm sorry". I also didn't like that I didn't receive Hilton honor points and wasn't informed that before using Booking.com to make the reservation.
US · family_with_children · Sep 2026
It's a nice place very welcoming
well we were there for SMU move in and were gone all day Saturday from 8am - 5pm moving in and the cleaning people neglected to clean our room - do not disturb sign was not posted on our door - so that was upsetting
They valet gave our keys to another car and we were stranded for hours at the hotel until they reached the other driver and got our keys back - it was rather inconvenient as we missed the goodby on the boulevard - they did comp our valet however. We are coming back for Family weekend so perhaps they can give us an upgrade if possible.
US · couple · Sep 2026
Wish I could have stayed longer
Location
NA
US · solo_traveller · Aug 2026
First impression was bad due to the check in process but everything else was good
Clean and convenient location. Staff was nice except the person that checked us in
The front desk agent that checked us in. He seems annoyed and not helpful regarding the parking situation and he would not even tell us our room number, instead said that it was written on the paper envelope surrounding the key. That was a bit strange! He also double charged us for the first night of valet parking
US · extended_group · Aug 2026
Great stay, will probably stay here again.
Clean great service
5954 Luther Ln · Dallas