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US · couple · Oct 2026
US · couple · Oct 2026
Comfortable.
Very good
Good selection
US · solo_traveller · Oct 2026
Great weekend
Close to everything I needed to go
Parking
US · couple · Oct 2026
Inconvenienced
It’s very clean and spacious, located in a great area.
We booked a two-night stay weeks in advance for a trip that combined my birthday celebration and business. While we were out enjoying our planned excursions, the hotel canceled our reservation and told us we had only booked one night. We were also told they needed our room for a Diamond member. They then tried to move us to another room and have us pay for an additional day we hadn’t requested. Instead of enjoying my birthday, we were on the phone trying to straighten out a reservation that had already been confirmed. We almost had to leave an excursion and return to the hotel, which would have meant losing tickets we had already paid for. With business commitments the following day and our departure approaching, we wouldn’t have had another chance to do those activities. Thankfully, Booking.com resolved everything over the phone, and we were able to keep our original room without interrupting our plans further. What made the situation more upsetting was how Vicki handled the call. She was rude and repeatedly spoke over me while I was trying to understand what had happened and get it resolved. We had met her earlier that morning, and she had been pleasant, which I even mentioned to her on the phone. Angela, however, was very helpful and professional, and I appreciate her assistance. Although the issue was eventually resolved, it added unnecessary stress to a trip we had planned and looked forward to. After this experience, we no longer plan to stay at Hilton hotels.
US · family_with_children · Oct 2026
Convenient location, staff could not be friendlier.
Parking is difficult due to the shared lot.
311 Chestnut St · Chattanooga