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US · couple · Oct 2026
Dont stay here on a college event day. Everyone jacks up the price.
Location was okay for the event we were attending
Room was noisy (no carpets) so you hear everything from rooms above. Room rate was ridiculous $950 for 2 nights.
Solo travel · Aug 2026
bedbug bites
I stayed in Room 234 of this hotel from August 9 to August 10. On the morning of the 10th, I discovered over a dozen extremely itchy red bites across my neck, arms, chest, and waist caused by bedbugs. Since I was on a tour booked through a travel agency, I informed our tour guide, who escalated the issue to the agency to liaise with the hotel. I also sent an email directly to the hotel attached with alarming photos of my bites. However, the hotel has not offered a single word of apology to this day. Instead, they tried to dismiss their failure to clean properly by using a temporary mix-up by the travel agency—who initially submitted an incorrect check-in date before quickly correcting it—as an excuse. The travel agency coordinates hotel stays for hundreds or thousands of tourists across the US daily, and while their staff made a minor administrative mistake, it was promptly corrected. Yet, the hotel completely ignored my email, which contained the correct check-in dates and photographic proof of the bedbug bites, and instead seized upon the agency's minor error to make a scene. The management of this hotel shows a total disregard for guest well-being and passes the buck at every turn. I have to ask the hotel manager: If you stayed at a hotel, got bitten by bedbugs, and were completely ignored, how would you feel?
US · solo_traveller · Aug 2026
For some reason, it I thought that my breakfast was included.
US · couple · Jul 2026
Staff. Location
Outdated property, charge for breakfast
US · couple · Jun 2026
3528 Gateway Street · Springfield