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US · couple · Oct 2026
Nice room, nice staff, shuttle to and from airport.
The room was clean and nice size. They offered shuttle to the airport, even at 3:00am! And leave our car and not pay airport parking prices.
There was a convention and rooms prices were more than if there wasn't. There was a power outage and our original room was given to someone else. It wasn't found out until we walked in on the people in "our" room. A new room was assigned within 10 minutes but the original room was nicer.
US · solo_traveller · Oct 2026
US · couple · Oct 2026
very disappointed.
Location
Tuesday when I checked into the room I noticed the temp was 74. After a few minutes (while I was unpacking) the temp rose to 76. I contacted the front desk and was told to wait 15 minutes and it would adjust. I said I've been here 10 minutes, it was 74 and now it is 76. I felt like he "blew me off" because he didn't want to deal with it. Wednesday I spoke to the young lady at the front counter about it, she asked if I wanted to change rooms - I told her I preferred not to - I was on my way to work (my husband came up with me this trip and was in the room) but if I needed to change rooms, I would after I got off work. She sent Maintenance to our room, he had to install a new A/C unit - actually he had to install 2, the first one stopped working almost instantly. Then Wednesday night I asked about a late check out. I was told it would be $50 and my husband could stay in the room until 2:00. He went down to the lobby area to wait for me to pick him up. I arrived at the hotel around 1:45, went back to the room to make sure my husband got everything - he remembered that he had a sandwich and gatorade in the fridge and asked me to get it for him. My key would not work, housekeeping was in the hall, the gal let me in - even though I told her I was supposed to have the room until 2, she just shrugged that off. When I went into the room, it had not been cleaned yet but when I opened the fridge, the sandwich and gatorade were gone. All I planned on doing was making sure my husband had all chargers, clothing and toiletries out of the room - the food/drink definitely should have still been there. I went to the front desk to check out - it was still before 2:00 and told the clerk all of the issues I had and the fact that I paid for the extra time in the room and that at that point I should have been able to go in there.
US · couple · Oct 2026
US · couple · Oct 2026
The stay was not what I was expecting.
Extra charges for parking are ridiculous.
8910 Hatfield Dr. · Indianapolis