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US · couple · Oct 2026
Easy check-in and convenient location
Location
No perks for Hilton Honors members
US · solo_traveller · Sep 2026
Parking is $8, which is not advertised on booking. The rinky dink breakfast buffet is $16.
US · couple · Aug 2026
US · family_with_children · Aug 2026
horrible customer service.
nothing
I was okay with their being a worldwide outage out of anyones control i was not okay with the terrible customer service that came with it. Got to our prepaid reservation at 3pm werent in our room till about 7-8pm, room was uncomfortably warm and ac would not get cold. The next day after being out of our room from morning till about 6pm our room key no longer worked went to front desk to get it fixed and was told by the woman at the front desk we were labeled as “no show” guests (our room was prepaid nonrefundable) and asked if our personal items were in the room…..we had been gone all day!! she told us she would “make it right” if our items were not in the room when we went up. After making sure everything was in our room we started to relax…then got a call from front desk that our room we paid to be in till sunday was given to another couple checking in who were given working keys to our room and were not told it was already occupied. staff told us to wait till someone tried to walk in and for US to tell them they were put into a occupied room. Felt completely unsafe after that and our dinner plans were ruined for not wanting to leave our room incase complete strangers walked in with all of our items around the room. husband wanted to speak to a manager after all this and we never got a chance to speak with anyone. Left completely unsatisfied with our stay. terrible terrible staff. And after we told them about the AC the night before when everything was happening with the room being given away a box fan was brought to our room at 9:45 pm. ridiculous.
US · solo_traveller · Jul 2026
8505 Broadway Street · San Antonio