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US · solo_traveller · Oct 2026
Overall an accommodating and pleasant experience
Rooms kept clean daily. Great breakfast menu, or cooked per preference. Coffee in the lobby was delicious. I am not a drinker, but there was a nice bar with alcoholic beverages. Lobby was a comfortable spot to hang out. Beds are comfortable with plenty of pillows.
I couldn’t get the Keurig coffee maker in the room to work properly.
US · couple · Sep 2026
It was super close to Sic Flags, good price, great service, clean facility.
US · solo_traveller · Aug 2026
Business · Aug 2026
Don’t stay here
Extremely disappointing experience — be careful when dealing with this hotel I had a very disappointing experience with this property. After having issues that required me to make complaints through Hilton Corporate, I now find myself dealing with an alleged outstanding balance that I dispute entirely. I specifically called the hotel and cancelled my reservation, yet Hilton is now claiming that I have an unpaid balance and has suspended my Hilton Honors account as a result. What makes this even more concerning is the timing of this situation following my complaints to corporate. From my perspective, this feels like retaliation for speaking up and making legitimate complaints about my experience. Instead of addressing the concerns I raised, I am now being threatened with losing my Hilton Honors points, benefits, status, and future reservations over a balance I do not believe I owe. That is not how a customer should be treated. I strongly encourage anyone considering this property to keep detailed records of every interaction, cancellation, charge, and phone call. If you have an issue, make sure you document everything and consider escalating it beyond the property if necessary. I have stayed at Hilton properties because I expected a certain level of professionalism and customer service. Unfortunately, this experience has left me questioning whether this particular property values its guests or takes complaints seriously. I would not recommend this location based on my experience.
US · couple · Aug 2026
Front desk was very nice and helped with my reservation getting another room last minute
Very clean
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5730 Rim Pass · San Antonio