Hilton Grand Vacations Club Grand Waikikian Honolulu

254 reviews

• R

  Richard

  AU · extended_group · Sep 2026

  10/10
• W

  William

  US · family_with_children · Aug 2026

  5/10
• S

  salwasayah11

  NONE · Jul 2026

  10/10

  Was amazing. Everything was great experience our family enjoyed every moment we will go back for sure with more people

  we can’t say enough how much we love it orchids enjoy it. It was amazing experience. We will be back of course was our family group. Thank you so much for everyone

• S

  susancK6259GK

  LOS ANGELES, CALIFORNIA · Family · Jul 2026

  6/10

  First Stay with Hilton Grand Vacations: A Mediocre Experience. Memorable Staff and a Good Location

  We stayed at Hilton Grand Waikikian at Hilton Hawaiian Village for the first time using our Hilton Grand Vacations timeshare points. Booking with HGV points wasn't the easiest process, but we were able to reserve a 2-bedroom Ocean View unit. Overall, we had a pleasant stay. The unit was spacious enough for our family of four, and the full kitchen and amenities made it easy to prepare meals during our vacation. While the room was advertised as an Ocean View, it felt more like a partial ocean view, which was a little disappointing. I was especially looking forward to enjoying the Friday night fireworks from our room, but the view wasn't as open as I had hoped. The unit showed some normal wear and tear, and housekeeping could be improved. When we checked in, there were crumbs left on the floor, suggesting the room hadn't been cleaned as thoroughly as expected. For guests staying a full week, it would also be nice if housekeeping service were offered more than once every seven days. The entire HIlton Village hotels and resorts had one small gym. It was so busy, machines were broken, this was not good at all. Although the staff were often very busy, several team members made a lasting impression. David, who checked us in late at night, was warm, courteous, and took the time to explain everything clearly. Jay and Mose at the bell desk were consistently the highlight of the lobby. They always greeted guests with a smile and genuinely asked how everyone was doing, creating a welcoming atmosphere every time we walked by. Linh, who assisted us with checkout, was wonderful. She patiently answered my questions about an upcoming stay in January and was extremely helpful. On July 4, a Japanese manager (wearing distinctive red, white, and blue earrings) kindly approved a one-hour late checkout after two front desk agents were unable to accommodate the request. I truly appreciated her willingness to listen and find a solution. Unfortunately, another front desk employee interrupted the conversation and wasn't very flexible, which left a less positive impression. Before arriving, I had requested a high-floor room. While we were placed on an upper floor, there were still many floors above us, so I wasn't quite sure what qualified as a "high floor." What was more disappointing was the reservation experience leading up to the trip. As a Hilton Diamond member who used a significant number of Hilton Grand Vacations points for this stay, I repeatedly heard, "Your requests are not guaranteed." While I understand policies exist, hearing that over and over was discouraging. I also wasn't aware that Saturday-to-Saturday stays generally have better availability than Sunday-to-Sunday, which would have been helpful information during the booking process. As an HGV owner, I had expected to have the same booking opportunities as owners with deeded weeks, but I was told that deeded owners receive higher priority. That was disappointing to learn after making the investment in HGV ownership. It was my first year as HGV member and it was HARD Overall, this wasn't an extraordinary luxury timeshare experience for the number of points and value we invested, but it was a comfortable property in a good location. The staff members tried to make a real difference, and despite a few areas where both the property and the HGV booking experience could be improved, we enjoyed our stay and would return.

• M

  Mickienomouse

  BANNING, CALIFORNIA · Family · Jul 2026

  2/10

  Dirty disappointment for a price of >4800.00 !

  We stayed in a two bedroom suite on the 17th floor waikikian tower . As we were admiring the beautiful ocean view we have we notice many hand and face prints on the windows of dining room and sliding door left from previous guests, the frying pan had dried food on it put in away in the cabinet, the floors were black on the paper towel when I cleaned wiped them, and the master bedroom comforter had makeup and other stains on it. I notified the front desk of the issues and they said they would review my complaint and never got back to me for any compensation or discount for these issues. I requested new linen and they gave them with apologies. They wanted use to let a maid clean the room and after our long trip to get there we didn’t want staff next to us while sleeping. I cleaned the rooms , windows, and dishes myself. I hope this review will make an impact to correct these issues and make management understand some compensation would have gone a long way.