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FR · couple · Oct 2026
AE · solo_traveller · Aug 2026
The staff were not knowledgeable.
Business · Jul 2026
Disrepair and Mold
This is my 10th time at the Hilton. It’s the worst Hilton I have ever stayed at. Unfortunately, most of the hotels here are in serious disrepair. It’s an island and mold can be an issue. But the overwhelming smell of mold, the visible pain peeling, black mold on the walls, the door and the headboard. I do my best to stay out of the room as long as possible. Regardless, each time I’m here, I spend a month detoxing from the mold when I return to the states. Food is expense and not good. I tried a burger once, nearly threw up. Never got one again. The chicken tenders is more like McDonald’s with the texture. Not real chicken. I at at Roy’s - which was always one of my favorite restaurants. Needless to say I didn’t finish my meal there either. This visit is even worse. As a diamond member I always request a king room in the premier tower. I should have access to the executive lounge. The lounge hasnt been open my last trip in April or this one. This time they wanted to “upgrade me” to the Tasi tower. I knew that was no upgrade and yet they still put me there. As I had already traveled for 30 hours o thought I would check it out and just deal with it this trip. Once again, the hall way to the tasi tower was an overwhelming mold smell, the room is less appointed then the premier tower and smaller. I asked to have a room in the premier tower as that was what I reserved and wanted. Several hours later they accommodated me. For a Hilton hotel, with plenty of money, they have don’t little to mitigate the extensive mold issue. As a doctor I know the health effects of the mold. It’s inexcusable for a 5 star resort to be in such disrepair. (And trust me I am giving some leeway for the two recent typhoons). Unfortunately, I have stayed at other hotels on Guam and they are all poor.
US · solo_traveller · Jul 2026
Handicap problems
Quiet & secure during the Super Typhoon, which is why I stayed there.
The shower/tub was way high in height. I recently had a new hip installed, and it was a bit hard to get into and out of even with the security bars. I asked the maid and was told all the tubs were like that, e o if you have problems like I do, ask about the handicap facilities which I plan to do next time I stay there.
GU · solo_traveller · Jul 2026
I liked the staff
202 Hilton Road · Tumon