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GB · couple · Oct 2026
Not the standard that it used to be.
We booked based on past experience from 10yrs ago. The property has some nice facilities, like the spa and indoor pool but sadly staff were not very welcoming. The breakfast buffet was good value.
Having booked and prepaid for 3nights and also made a spa reservation on day of arrival, we were not permitted by hotel staff to check in early and consequently spa session could not be charged to the room. Spa staff were very unwelcoming and made the entire massage/ jet lag relaxation experience very uncomfortable. Said that the hotel interior itself is in desperate need of an update, clearly it has not been looked at since we last stayed.
GB · solo_traveller · Oct 2026
IE · solo_traveller · Oct 2026
GB · couple · Oct 2026
Nice hotel, bad taste in my mouth
Facilities
Paid for a curry where they did not include some of the sides mentioned on the dish initially. We accept this happens, but they brought out the plate without it, or an alternative. We then asked about it, the bar staff went away for 10 minutes and said they would have more tomorrow. Which is unhelpful when eating dinner, nor do they apologise. Then they did not provide an alternative and we had already Paid an extortionate service charge
FI · couple · Oct 2026
London Syon Park · Brentford