Hilton The Hague

2452 reviews

• B

  Beau

  NL · solo_traveller · Oct 2026

  9/10

  Heel aangenaam verblijf gehad!

  Schone en grote kamer, vriendelijk personeel en goede plek in Den Haag. Alles top!

• M

  Manon

  FR · couple · Oct 2026

  7/10
• GD

  GILLES DUBOIS

  FR · couple · Oct 2026

  1/10

  Plus jamais un Hotel HILTON - UNE HONTE

  L’emplacement

  Wifi payant : une honte Meme pas une bouteille d’eau dans la chambre 70 euros prélevés sur la caution sans raison : du vol

• T

  tuulikki

  FI · family_with_children · Oct 2026

  10/10

  Lovely stay

• L

  lomsadze

  GE · couple · Oct 2026

  6/10

  Great location, but ruined by unacceptable safety issues and poor service

  The only positive aspect of this hotel is its location. It is central, convenient, close to everything, and surprisingly quiet and cozy.

  Unfortunately, our overall experience was ruined by serious safety and operational failures: 👤Major safety concern: During the night, someone tried to open our door. It turned out that due to a system glitch, the hotel double-booked our room and assigned it to another guest. If we hadn’t used the security chain inside, a stranger would have walked right in. 🪥Missing basic amenities: The room lacked basic items such as slippers, bathrobes, and toothbrushes. Breakfast & Room service: We ordered breakfast, which arrived after a long delay, completely cold, and with missing items. Furthermore, when they forgot to bring coffee to our room, they intended to charge a service fee just to fix their own oversight. 🤖Lack of empathy: When we mentioned that the provided shampoo was harsh on hair and asked if there was an alternative, staff dismissively insisted it was high quality, showed zero empathy, and basically implied we should buy our own at a store. 📴Check-out billing error: At check-out, another system glitch caused them to claim the room was unpaid and try to charge our card again. After we explained and expressed our frustration, they apologized and waived the breakfast fee. While that was a fair gesture, money cannot compensate for ruined comfort, lack of basic safety, and poor customer care.