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US · family_with_children · Oct 2026
Parking is limited with construction at the site.
Location and facility
US · family_with_children · Sep 2026
Friends getaway · Jul 2026
Worst Hilton Stay, Waste of Hard Earned Money
Do not waste your money. Stayed July 2 through July 6 2026. Arrived and had to change rooms 3 times, toilet not flushing right, 2 senior women that had to go to the bathroom a lot. Front desk had no personality and acted like we were a pain to help. On 3rd day took a shower and there was no cold water, just hot and the bathroom was like a sauna. Could not rinse out conditioner in hair, went home that way. July 4th there were 15 people having a birthday party at the Hilton because the grandparents(2 people) were staying there, 13 extra people. Could not even get in the pool with all those people. Dogs were in the courtyard and there are not supposed to be pets there. Went to front desk and did not do anything about it. On 8th floor where we stayed there was a room service tray with food not eaten and empty bottle of beer for 2 days outside room. This is the last stay I will ever have at the Hilton in Waco. I paid $736.22 and it was worth maybe 200.00, Not compensation what so ever, just I'm sorry. I'm sorry does not cut it, action does and there was none. Checked out 2 other hotels and they are beautiful, 5 star hotel in Dallas. Front desk at these hotels could not believe there was not compensation at Hilton. Front desk smiled and were very pleasant at the other hotels, this is were I will stay. Please do not waste your money staying at the Hilton.
US · couple · Jun 2026
Payed more for less
Location and most staff members were nice.
No hot water for showers. Pool wasn’t very clean. Took forever to get in door with card. Pretty noisy from traffic outside on highway. Breakfast was limited.
US · solo_traveller · Jun 2026
113 S University Parks Dr · Waco