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US · couple · Sep 2026
Hot tub was out of order.
Lots of noise from upper floor
MINNEAPOLIS, MINNESOTA · Business · Aug 2026
Overpriced and outdated
This hotel is way overpriced, outdated and not that that clean. My room was smelly, no soap, uncomfortable bed. They charged me 30 for a burger fries and a beer and the burger was ok. I can’t believe I was charged for parking? This hotel is not in a downtown location. Plus they allow people to smoke right in front and lobby just stinks on cigarettes. I was not pleased with my experience. Can’t believe my bill was almost $290! For what? A boring, outdated holiday inn Room with a burger, fries and a beer. I come to Bismarck once a quarter, I’ll be staying elsewhere
US · extended_group · Jul 2026
I showed up at 2 AM. They couldn’t check me until 2:30 AM because the printer was down. I was then woken up at 5:20 AM b
The breakfast and the location
The noise And the check-in
US · couple · Jul 2026
I won't stay at Holiday Inn again.
They didn't clean the room. Shortage of creamer for coffee in the lobby. The room was not very clean. Only one cream and sugar packet for coffee in room.
COLCHESTER, ESSEX, ENGLAND · Couples · Jul 2026
Poor customer care.
We booked a one night stay but on arrival discovered that our booking was for the previous night. The desk clerk advised that we had been charged as a no show and asked if we would like to book for that night which we did. We asked if she could offer a reduction as a gesture of good will since we had made a genuine mistake. She appeared unsympathetic but said she would speak with her manager. Next morning on check out, we spoke with a different desk clerk who confirmed that we had been charged the full amount for both nights - in fact, $5.00 per night above the booked rate. We repeated how the error had occured and again asked if any good will gesture could be made by the hotel. She agreed to email me later in the day with her managers decision - needless to say that didn't happen. As a long standing IHG member, I would have expected at least some reward points as a gesture of good will. However, it seems that IHG priorities greed over customs care.
3903 State St · Bismarck