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US · couple · Aug 2026
It was very inconvenient to have stayed there due to many things not working and I’m disabled lucky I don’t use a wheel
Location was in between where we needed to be for the World Baseball Classic Championship
For one after getting our luggage load on the cart and paying for our room. The lady at the front desk said, oh ya by the way I’m sure booking let you know our elevator is out and she laughed!? No, they didn’t and I asked her are you being serious right now? She said no, but I’m only on the 2nd floor! I told her I have to climb 2 sets of stairs with all my luggage 2 stairs cases! She said ya. Only have 1 elevator and some dumb kids got stupid and broke it! I told her I have disabilities and I have to climb stairs! Again, I’m sorry she said. Elevator out Ice machine broken on our floors and had to go to 1 or 3rd floor for ice Bed sheets were muggy wet, had to get house keeping to change our sheets! No water pressure in shower or sink Room smelled moldy As well as walls feel moist in our room The grout on the bathroom floor came off along with some tiles being loose
US · family_with_children · May 2026
Very disappointed with the quality of the hotel and the price
Close to the interstate
As an IHG member we've come to expect a certain level of quality at Holiday Inn Express and Suites. This location did NOT hit that level. The price was incredibly high, which I'm assuming was based on demand for nearby graduations.
US · family_with_children · Apr 2026
US · solo_traveller · Apr 2026
US · solo_traveller · Mar 2026
325 Village Park Drive · Alvarado